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Client Success & Video Operations Manager

Somewhere
1 day ago
Full-time
Remote
United States and South Africa
$15,002,000 - $15,002,000 USD monthly

Introduction

Job Title: Client Success & Video Operations Manager (SA)

This role is mission-critical to supporting business growth while maintaining high-quality service delivery. It blends Client Success (30%) with Video Production (35%), along with Operations and Admin (35%). You will own client relationships while producing or coordinating short-form video content—an increasingly central driver of client campaign performance.

 

About the Company:

Our client is a growing digital marketing agency that helps local service businesses thrive through lead generation, full-funnel marketing, and personalized support. Their core services span Facebook and Google Ads (top of funnel), CRM-driven nurturing (middle funnel), and light bottom-funnel support to deliver measurable growth for their clients.

With a founder-led team and strong client partnerships, the agency is now seeking to offload critical day-to-day functions to focus on business growth.

Duties & Responsibilities

Client Success (30%)

  • Serve as a key point of contact for client communication (email, Slack, and calls)

  • Support onboarding, training, and ongoing success for service-based businesses

  • Coordinate campaign launches and track client performance in Meta and Google Ads

  • Proactively monitor client sentiment and identify upsell or improvement opportunities

  • Collaborate closely with the founder and internal team to keep clients engaged and happy
     

Video Editing & Production (35%)

  • Own short-form video production for client campaigns (e.g., reels, shorts, stories)

  • Use tools like Final Cut Pro, CapCut, Canva, and AI platforms to edit engaging content

  • Add captions, transitions, music, effects, and branding elements to elevate quality

  • Ensure fast turnaround times and high creative standards

  • Coordinate outsourced editing projects when needed and manage delivery timelines

 

Operations & Admin Support (35%)

  • Manage calendars, inboxes, and internal workflows (via Notion & GoHighLevel)

  • Oversee invoicing, reporting, meeting logistics, and internal documentation

  • Keep projects organized and ensure no balls are dropped across client accounts

  • Provide light support with lead generation and early-stage sales tasks

Desired Experience & Qualification

Must-Have Qualifications:

  • 2+ years in client success or account/project management, ideally in a marketing or creative setting

  • Proven experience with short-form video editing, including a portfolio or samples

  • Proficiency with editing software (e.g., Final Cut Pro, CapCut, Canva, or equivalent)

  • Strong written and verbal English skills for clear, professional communication

  • Confident using tools like Notion, GoHighLevel, and marketing CRMs

  • Exceptionally organized, proactive, and self-managing

 

Nice-to-Haves:

  • Hands-on experience running or supporting Meta/Google Ads

  • Experience working in an agency or remote startup environment

  • Familiarity with sales CRMs, scheduling tools, and AI writing/editing platforms

  • Basic understanding of web tech (e.g., domains, hosting, Zapier integrations)

 

Must-Have or Willing to Learn Quickly:

  • Final Cut Pro / CapCut / Canva / AI video tools

  • Notion

  • GoHighLevel

  • Google Ads & Meta Ads Manager
     

Helpful to Know:

  • QuickBooks, Calendly, Zapier, Jasper.ai, Slack

Package & Remuneration

USD $1,500–$2,000/month

Interested?