Client Services Representative (& Cryobank Support)
CAN-AM Cryoservices**Please submit resume AND cover letter.** JOB TITLE: Client Services Representative (& Cryobank Support) NUMBER OF OPENINGS: 1 LOCATION: Hamilton, ON JOB TYPE: on-site, full-time, permanent SCHEDULE: 7:30am-3:30pm Monday to Friday (37.5hrs per week) START DATE: ASAP, Flexible WHO WE ARE: CAN-AM Cryoservices is the largest distributor of frozen donor sperm and eggs in Canada. WHAT WE ARE LOOKING FOR: CAN-AM Cryoservices is looking for a dynamic, personable and dependable individual who takes pride in providing an excellent client experience and being a key front-line representative of our organization. We are looking for someone who enjoys helping people, takes ownership of their work and appreciates variety in their day. The Client Services Representative will spend the majority of their time providing front-line support to current and potential clients by phone and email, while also contributing to the day-to-day operations of the cryobank. This is a varied, hands-on role suited to someone who enjoys working with people but is also comfortable stepping away from the desk to assist with shipping and receiving, cryogenic equipment maintenance, and other operational activities. RESPONSIBILITIES: 1. Client Services Manage incoming client service inquiries by phone and email. Identify and assess client needs and provide appropriate assistance. Build positive and professional relationships with clients through open, honest and responsive communication. Provide accurate and complete information using company databases, inventory records, company and supplier websites and other approved resources. Discuss donor options with clients and answer general questions regarding available products and services. Assist clients with navigating online ordering. Handle routine client concerns and complaints, provide appropriate solutions or alternatives within assigned responsibilities, document as required, and escalate when appropriate. Follow up on client inquiries and outstanding matters as required. 2. Order Processing and Administrative Support Assist with donor order processing and related administrative and operational activities as trained and assigned. Complete required entries in company databases and applicable systems. Assist with filing, scanning and other record-keeping activities. Assist with monitoring and maintaining office supplies and equipment. 3. Cryobank Technical Support In support of, and as trained and assigned by, cryobank technical staff, responsibilities may include: Handling liquid nitrogen for the purpose of maintaining, preparing, and testing cryogenic storage and shipping equipment. Preparing equipment for daily shipments of human reproductive material, including emptying and weighing liquid nitrogen vapour shipping containers and preparing outer shipping containers. This activity involves repeated lifting of up to 30 lb. Performing routine maintenance of cryogenic shipping containers. Receiving, reviewing, and recharging returned cryogenic shipping equipment. Assisting with the maintenance of cryogenic storage tanks by performing routine level checks, temperature checks and refilling with liquid nitrogen. Completing final packing and sealing of shipments and ensuring shipments are in the designated courier pick-up area by the daily cut-off time. Assisting with logistics activities related to scheduling and tracking shipping equipment. Completing required records and logs for cryobank activities performed. Performing regular cryobank supply checks and submitting restocking requests as required. Performing routine cryobank cleaning and organization activities. REQUIREMENTS: Education: Post-secondary education in Business Administration, Office Administration, Health Services, Science, Supply Chain Management, Logistics or a related field is preferred. An equivalent combination of education and relevant work experience will be considered. Experience: Minimum 1–2 years of customer service, administrative or re…