Client Services Manager - Fulfillment
_________________________________________________________Client Services Manager position -Fulfillment Location East Bridgewater, MA 02333 - must be able to commute 3 days onsite or more depending on business needs. Position Overview Account Leadership: Manage both short‑ and long‑range account activity to ensure programs run smoothly and deliver measurable results. Client Partnership: Serve as the primary liaison between internal teams and the client, ensuring alignment, clarity, and proactive communication. Operational Excellence: Provide clear, concise documentation for all account management activity, including Quality Assurance procedures. Program Oversight: Monitor all program activity to ensure processes, procedures, and client commitments are consistently followed and achieved. Cross‑Functional Coordination: Partner with multiple service lines to support successful program execution and resolve issues quickly and effectively. Key Responsibilities Manage the daily activities of account management/ and support staff, including but not limited to Inventory Management, Distributions, Customer Service and Order Processing/Fulfillment. Provide direction to other account management and support staff, promoting consistent, tactical account management business practices. Facilitate problem identification and resolution. Ensure client commitments are consistently achieved. Back-up to other Account Manager’s on the team. Assist in special projects as required. Requirements Strong organizational, time management and presentation skills. Ability to manage multiple time sensitive, deadline-oriented projects simultaneously. Ability to clearly communicate (written/verbal) with internal and external audiences. Strong problem solving and analytical skills. Proficient in Word, Excel, PowerPoint and fulfillment systems and programs. Detail-oriented, self-motivated & able to work well independently. Preferred Training/Experience: 4-year degree Word, Excel, PowerPoint experience required. 5 years business experience in a related industry (project management, customer service, direct marketing or service bureau experience) What We Offer Group Health and Wellness (Medical, Dental, and Vision) Health Savings Account (HSA) Educational Assistance Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions | Immediate vesting Pet Insurance, free legal services, employee discount programs, and more Equal Opportunity Employer / M / F/ H / V This job description is intended to outline the general scope and level of work expected from employees in this role. Actual duties, responsibilities, and qualifications may vary depending on the specific assignment or team.