Client Services & Logistics Specialist
Star TransportationClient Services & Logistics Specialist Join Star Transportation as a Client Services & Logistics Specialist! Earn $22–$24/hr + Sales Incentives . Full benefits (Medical, 401k, PTO) + Hybrid weekend flexibility (WFH) . If you love fast-paced operations and delivering VIP customer service in Eagan, MN, apply today! Client Services & Logistics Specialist Company: Star Transportation Location: Eagan, MN (Hybrid - Monday thru Wednesday on site) Compensation: $22.00 - $24.00 per hour + Sales Incentives Position Type: Full-Time, Hybrid Who We Are For over 28 years, Star Transportation has been the premier choice for high-end passenger transportation across Rochester and the Twin Cities Metro. We operate in an exciting, fast-moving industry, delivering premium experiences for corporate executives, VIP clientele, leisure travelers, and non-emergency medical patients. We are a locally rooted, family-oriented team that thrives on teamwork, adaptability, and mutual respect. Why You’ll Love This Role This isn't just an answering service—you are the central hub of our daily operations. As a Client Services & Logistics Specialist , you hold the keys to a seamless client journey. You will act as a brand ambassador for our VIP clients while partnering closely with dispatch to orchestrate real-time vehicle and chauffeur movements. If you love variety, problem-solving, and seeing the direct impact of your work every day, you will thrive here. What You'll Do (Key Responsibilities) Deliver VIP Service: Serve as the primary point of contact for clients booking premium transportation via phone, email, and text, ensuring an elite customer experience from start to finish. Coordinate & Dispatch: Partner with our dispatch team to coordinate vehicles and chauffeurs using our advanced Transportation Management System (TMS), optimizing the daily schedule for maximum efficiency. Real-Time Problem Solving: Track vehicles actively to ensure flawless punctuality, proactively communicating adjustments to drivers and clients to stay ahead of traffic or scheduling shifts. Financial Processing: Seamlessly handle client inquiries, resolve service issues, and process financial transactions accurately. Shape Our Future: Collaborate directly with management and the chauffeur team to improve internal processes and contribute to our strategic growth through hands-on training. What You Bring (Qualifications & Skills) The Communication Edge: Exceptional verbal and written communication skills—you can build rapport quickly over the phone and write clear, professional emails. Logistical Mindset: Strong organizational capabilities with the ability to prioritize tasks, think strategically, and multi-task calmly in a fast-paced environment. Problem-Solving DNA: A natural knack for customer satisfaction, conflict resolution, and keeping a cool head under pressure. Team Collaboration: A desire to work closely with a tight-knit internal team while also being self-motivated enough to manage your desk independently. The Basics: A basic understanding of financial transactions/math. High School Diploma or equivalent required (Bachelor’s degree is a plus, but experience speaks volumes!). Schedule & Work Environment Saturday through Wednesday Saturday & Sunday 7 AM - 2:30 PM (WFH) Monday thru Wednesday 9:30 AM - 6 PM What We Offer Competitive Pay: $22.00 to $24.00 per hour (starting hourly rate is based on your unique skill set, experience, and qualifications). Extra Earning Potential: Additional sales incentives to reward your performance. Health & Wellness: Comprehensive Medical, Dental, and Vision insurance plans. Financial Security: 401(k) retirement plan and Company-paid Life Insurance. Work-Life Balance: Paid Time Off (PTO) to refresh and recharge. Culture: A respectful, supportive workspace where your voice is heard and your professional growth is supported by leadership.