Client Services Coordinator – Flooring Distribution

Client Services Coordinator – Flooring Distribution (French follows) We are a flooring manufacturer and distributor seeking a Client Services Coordinator to join our operations team. This role is central to our day to day execution, managing customer interactions, order flow, and internal coordination. This position is best suited for someone who is comfortable operating in a hands on environment, can manage volume efficiently, and takes ownership of their work. Key Responsibilities Act as the primary point of contact for customers, sales representatives, and internal teams Manage full cycle order processing in Oracle NetSuite, from entry through to fulfillment and follow up Prepare and deliver accurate quotations, pricing, and product information Maintain and update customer accounts, pricing, and order records Coordinate with warehouse, logistics, and sales to ensure timely and accurate order execution Handle customer inquiries, issues, and escalations with a solution focused approach Ensure data accuracy across systems and documentation Support administrative and operational tasks as required What You Bring Minimum 2 years of customer service or order management experience, ideally within distribution, manufacturing, or flooring Strong organizational skills with the ability to manage multiple priorities Excellent communication skills in both English and French (written and verbal) High attention to detail and accountability for accuracy Proficiency in MS Office and experience working with ERP systems (NetSuite experience is an asset) Ability to work independently and take initiative in a lean team environment What We’re Looking For Someone who takes ownership rather than waiting for direction Strong problem solving ability and sound judgment Comfortable working in a fast paced, hands on environment A team player who can support multiple functions as needed Work Environment High volume order environment with direct impact on customer satisfaction Close collaboration with sales, warehouse, and leadership Lean team structure with broad exposure to operations Hybrid work model combining scheduled in office days and additional in office presence based on operational requirements Compensation Full time position Salary commensurate with experience ++++++++++++++++++++++++++++++++++++++++++++++++++ Coordonnateur(trice) des services clients – Distribution de revêtements de sol Nous sommes un fabricant et distributeur de revêtements de sol à la recherche d’un(e) coordonnateur(trice) des services clients pour se joindre à notre équipe des opérations. Ce rôle est au cœur de nos activités quotidiennes, assurant la gestion des interactions clients, du traitement des commandes et de la coordination interne. Ce poste convient à une personne autonome, à l’aise dans un environnement opérationnel concret, capable de gérer un volume élevé et de prendre en charge ses responsabilités. Responsabilités principales Agir comme principal point de contact pour les clients, les représentants des ventes et les équipes internes Gérer le cycle complet des commandes dans Oracle NetSuite, de la saisie jusqu’au suivi de livraison Préparer et fournir des soumissions, prix et informations produits avec précision Maintenir et mettre à jour les comptes clients, les conditions de prix et les historiques de commandes Coordonner avec l’entrepôt, la logistique et les ventes afin d’assurer une exécution efficace des commandes Répondre aux demandes clients, résoudre les problèmes et gérer les escalades de manière proactive Assurer l’exactitude des données dans les systèmes et la documentation Soutenir les tâches administratives et opérationnelles au besoin Profil recherché Minimum…

View the full posting and apply