Client Services Clerk – AM & PM Shifts Available
FWT LOGISTICSAbout FWT Logistics FWT Logistics is a motor carrier and third-party logistics (3PL) provider specializing in drayage, warehousing, and distribution services, with locations in Oakland and Carson, California. Our Carson facility is conveniently located near the Ports of Los Angeles and Long Beach, allowing us to provide efficient transportation, storage, transloading, and distribution solutions to our customers. We are seeking a dependable, detail-oriented Client Services Clerk to join our Carson team. This position plays an important role in supporting daily operations, maintaining accurate records, and ensuring our customers receive timely and professional service. Position Summary The Client Services Clerk will serve as a primary point of contact for customers, assisting with shipment inquiries, order processing, scheduling, and documentation. The ideal candidate is highly organized, communicates effectively, and can manage multiple priorities in a fast-paced logistics environment. Key Responsibilities Serve as a point of contact for customers regarding shipments, orders, scheduling, and service inquiries. Respond promptly and professionally to customer emails, phone calls, and requests. Enter, update, and maintain accurate customer orders and shipment information in company systems. Coordinate with warehouse personnel, dispatch, and operations teams to ensure timely processing and movement of freight. Monitor shipment statuses and provide customers with accurate updates. Prepare, review, and maintain shipping documentation, including bills of lading (BOLs), delivery orders, and proof of delivery (POD) documents. Assist with scheduling inbound and outbound freight appointments. Identify and communicate shipment discrepancies, delays, or service issues to the appropriate departments. Maintain accurate records of customer communications, transactions, and operational activities. Assist with billing documentation and verify information for accuracy. Support daily administrative tasks and operational reporting as needed. Build and maintain positive working relationships with customers and internal departments. Qualifications & Requirements Previous experience in customer service, clerical support, or administrative operations required. Experience in logistics, transportation, warehousing, or a 3PL environment strongly preferred. Strong written and verbal communication skills. Proficiency in Microsoft Office, particularly Outlook and Excel. Excellent organizational skills and attention to detail. Ability to multitask, prioritize responsibilities, and meet deadlines. Comfortable working in a fast-paced environment with changing priorities. Strong problem-solving skills and a proactive approach to customer service. Ability to work independently while collaborating effectively with a team. Experience with warehouse management systems (WMS) or transportation management systems (TMS) is a plus. Familiarity with shipping documents, container movements, and port-related operations is a plus. What We're Looking For We are looking for someone who takes ownership of their responsibilities, communicates clearly, and understands the importance of providing reliable customer service. The successful candidate will be: Dependable: Consistently follows through on tasks and commitments. Detail-Oriented: Maintains accuracy when handling orders, documentation, and customer information. Organized: Effectively manages multiple requests and competing priorities. Proactive: Identifies potential issues and takes initiative to resolve them. Team-Oriented: Works collaboratively with operations, warehouse, and transportation teams. Customer-Focused: Maintains professionalism and provides timely, accurate information. Why Join FWT Logistics? At FWT Logistics, we recognize that strong customer relationships and efficient operations are essential to our success. You'll be part of a team that values accountability, communication, teamwork, and delivering depe…