Client Service & Dispatch Coordinator

Western Security is looking for a Client Service & Dispatch Coordinator to help answer incoming client calls, schedule service and installation technicians, coordinate with property managers and customers, and support the daily flow of our field service operations. This is a full-time, office-based role for someone who is organized, professional on the phone, calm under pressure, comfortable with computers, and interested in being part of a long-standing local security company. You will work as part of a two-person Client Services & Dispatch team, sharing responsibility for client communication, technician scheduling, front desk support, service coordination, and basic phone support. You will play an important role in keeping our service department organized and responsive. You will help clients get the support they need, help technicians know where they are going and what they are doing, and help management keep service and installation work moving. As you learn the business, you will also assist with improving internal processes and strengthening communication between our office and field teams. This is a strong opportunity for someone who wants to be part of the continued improvement and growth of a legacy local business. Role Duties As a Client Service & Dispatch Coordinator, you will: Answer incoming phone calls and help direct client requests. Schedule and dispatch service and installation technicians. Coordinate technician scheduling for daily service calls and installation work. Communicate with property managers, homeowners, business clients, technicians, and internal staff. Greet and assist walk-in clients at the front desk. Create, update, and communicate service call details. Help technicians understand the customer issue before arriving on site. Provide basic phone support and troubleshooting for security systems and alarm systems when appropriate. Assist management with scheduling, communication, follow-up, operations support, and clerical and administrative requests. Communicate clearly with technicians, office staff, clients, and managers. Help maintain a professional, organized, team-oriented office environment. Data entry updates to systems including security monitoring datasets and software Must-Have Qualifications The right candidate will have: Strong phone communication skills. A professional customer service attitude. The ability to stay calm and organized when multiple things are happening. Basic computer skills. The ability to learn scheduling software, customer records, and security-related systems. Dependable attendance and punctuality. Clear written communication. The ability to work well with one other Client Services & Dispatch team member. The ability to communicate professionally with technicians, customers, property managers, and management. Willingness to learn basic security system terminology and phone troubleshooting. The ability to handle confidential customer information professionally. Great to Have Experience in any of the following is helpful, but not required: Dispatch or dispatcher experience. Service coordinator or scheduling coordinator experience. Customer service or client service experience. Front desk or office administrator experience. Experience coordinating with property managers or service companies. Experience in security, fire alarm, low-voltage, electrical, HVAC, plumbing, construction, or another field service business. Experience with service software, CRM systems, Outlook, Microsoft Office, or similar tools. Basic troubleshooting or phone support experience. Familiarity with security systems, alarm systems, or technician scheduling. Experience establishing processes and delegation to remote assistants Why Western Security Western Security is a long-standing local security company with steady customers, a growing service base, and an internal push toward better systems, better communication, and stronger support for both clients and technicians. The Client Services & Di…

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