Client Service Coordinator Customs Brokerage

Use client service, customs knowledge, and root-cause problem solving as Livingston’s primary contact for complex trade inquiries. This is a full-time opportunity.
The Service Coordinator supports Livingston clients across customs brokerage services. You will resolve inquiries involving import permits, refunds, duty and tax calculations, documentation, classification, billing, and release informa
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tion. The role also supports local Service Coordinators and client relationships.
Key Responsibilities:
• Resolve general and complex client issues to root cause
• Research customs, billing, documentation, and release inquiries
• Process credits, rebills, refunds, amends, and write-off matters
• Document client interactions and maintain contact information
• Escalate unresolved matters and support client satisfaction
Requirements:
• Two years of related experience
• High School or GED equivalent
• Associate degree or post-secondary education
• Strong written, verbal, analytical, and decision-making skills
• Knowledge of customs requirements and Harmonized Tariff regulations
Bring customer-first communication, customs expertise, and analytical judgment to Livingston’s client service coordination team.
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