Client Service Associate

Position Summary The Client Services Associate plays a crucial role in delivering professional, reliable, and customer-focused mail and package services to students, faculty, staff, and university departments. This position is essential for supporting daily mailroom operations, which include receiving, sorting, processing, tracking, and distributing incoming and outgoing mail and packages. The ideal candidate will exhibit strong organizational skills, attention to detail, professionalism, and a commitment to providing exceptional customer service in a dynamic university environment. Essential Duties and Responsibilities Receive, sort, scan, and process incoming mail and packages from various carriers, including USPS, UPS, FedEx, Amazon, DHL, and others. Verify package information, accurately enter tracking details, and ensure items are processed in accordance with established procedures. Notify recipients when mail and packages are available for pickup through designated tracking and notification systems. Assist students, faculty, staff, and university departments with inquiries related to mail, package pickups, delivery questions, and shipment concerns. Verify recipient identification and obtain required signatures to ensure the secure release of mail and packages. Maintain accurate records of incoming and outgoing mail, package movement, deliveries, and customer interactions. Prepare outgoing mail and packages for shipment, including sorting, labeling, weighing, and completing applicable shipping documentation. Maintain an organized, clean, and secure mailroom, warehouse, and package storage area. Follow all established security protocols, chain-of-custody requirements, and mail-handling procedures. Identify, research, and resolve package discrepancies, misdirected items, and customer service concerns promptly. Communicate professionally with university representatives, delivery drivers, coworkers, and management. Assist with inventory management, supply replenishment, and general mailroom administrative duties. Support additional operational assignments as needed to ensure efficient daily service delivery. Qualifications High school diploma or GED required. Previous experience in customer service, mail services, shipping and receiving, warehouse operations, or a related field is preferred. Strong verbal and written communication skills. Basic computer proficiency, including data entry, email, and package tracking systems. Ability to manage multiple tasks while maintaining accuracy and professionalism. Strong organizational skills and attention to detail. Ability to work independently and collaboratively in a team environment. Commitment to confidentiality, accountability, and excellent customer service. Physical Requirements Ability to stand and walk for extended periods. Ability to lift, carry, push, and move packages weighing up to 50 pounds, with or without reasonable accommodation. Ability to bend, reach, and perform repetitive tasks associated with mail processing and package handling. Core Competencies Customer Service Excellence Attention to Detail and Accuracy Communication and Professionalism Time Management and Organization Teamwork and Collaboration Accountability and Reliability Problem-Solving and Initiative Safety and Security Compliance Work Environment This position operates within a university mail services environment, requiring regular interaction with students, faculty, staff, vendors, and delivery personnel. The associate must thrive in a fast-paced setting while upholding established service standards, safety practices, and operational procedures. WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition prog…

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