Client Relationship + Operations Coordinator
Sensational Organizing ServicesABOUT SENSATIONAL ORGANIZING SERVICES Sensational Organizing Services is an established professional organizing company serving the Inland Empire, San Gabriel Valley, and surrounding communities. For over 11 years, we've helped individuals, families, and businesses create organized, functional spaces that simplify everyday life. We're seeking a reliable, resourceful, and business-minded professional to support our daily operations, strengthen client relationships, and contribute to our continued growth. ABOUT THE POSITION This is a multifaceted position combining client relations, project coordination, marketing support, inventory management, and business development. You'll work directly with the founder to help ensure our clients receive exceptional service, our projects run smoothly, and opportunities for business growth are consistently pursued. We're looking for someone who takes initiative, exercises sound judgment, communicates confidently, and can manage responsibilities independently. The ideal candidate is organized, detail-oriented, technologically capable, and comfortable balancing multiple priorities in a small-business environment. KEY RESPONSIBILITIES CLIENT RELATIONS & BUSINESS DEVELOPMENT Respond promptly and professionally to prospective client inquiries. Follow up with prospective clients regarding outstanding proposals and help convert inquiries into confirmed bookings. Proactively reconnect with previous clients to identify opportunities for additional organizing services. Maintain accurate CRM records, including inquiries, proposals, client communications, and follow-up activities. Communicate with clients regarding appointments, project details, and service-related questions. Identify and cultivate relationships with potential referral partners, including real estate professionals, senior living communities, and other local businesses. Support client retention and referral opportunities through thoughtful, consistent communication. PROJECT COORDINATION & ADMINISTRATION Coordinate employee schedules and staffing for upcoming organizing projects. Prepare and maintain accurate project documentation and client files. Complete administrative closeout procedures for finished projects. Conduct post-project follow-up calls to assess client satisfaction and address concerns. Coordinate client appreciation gifts and thank-you packages. Maintain and update company operations manuals, procedures, and internal documentation. Identify opportunities to improve workflows, efficiency, and customer satisfaction. INVENTORY & PRODUCT FULFILLMENT Maintain accurate inventory counts for organizing products and supplies. Prepare and organize products needed for upcoming client projects. Track products used during organizing sessions. Update customer inventory records to ensure accurate product billing. Assist with purchasing, restocking, and inventory organization. MARKETING & CONTENT SUPPORT Select, organize, and perform basic edits on approved project photos for the company's social media coordinator. Create and update marketing materials, promotional documents, and presentations. Assist with writing and preparing blog posts and email newsletters. Develop PowerPoint presentations for networking, marketing, and business purposes. Help coordinate marketing initiatives and support outreach to potential referral partners. Maintain organized digital marketing files and materials. QUALIFICATIONS & SKILLS Required: Experience in business administration, client relations, marketing, sales support, project coordination, or a related field. Excellent written and verbal communication skills. Strong organizational skills and exceptional attention to detail. Demonstrated ability to work independently, prioritize tasks, and follow through without constant supervision. Confidence initiating phone conversations with prospective clients and business contacts. Strong problem-solving skills and sound professional judgment. Proficiency with Micr…