Client Import Analyst

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia. Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston. Job Summary This position reports to the Manager, Service Delivery and acts as the primary support and day to day client contact. You will be facilitating release and entry summary completion for a variety of commodities, but heavy focus on lumber and section 232. This position will have daily contact with clients and carriers to ensure all entries are classified and billed accurately within Livingston's service standards to meet client needs. Key Duties & Responsibilities Build and maintain excellent, direct working relationship with the client and/or carriers, provides day to day contact and support. Prioritize and complete work according to client's needs, demands, customs requirements and Livingston standards for release conditions and ensure compliance. Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate and current. Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates). Create, maintain and adhere to client Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs). Identify opportunities to improve service delivery, operational productivity and relationships within North American Brokerage operations. Provide support, guidance and mentoring to Junior Release Operations members to ensure accurate release and rating activities are completed to achieve service levels Escalate items for additional resolutions or return entries to release team members and recommend corrective actions. Create customs entries in appropriate system through proper vendor and keyword selection and interpretation of Customs document for both high and low value shipments. Key in shipment information for EDI release, rating and billing, ensuring that all mandatory fields are completed and accurate. In a professional manner, work directly with and contact clients/carriers to obtain missing documentation, information and/or instructions. Works directly with Customs and PGA's as necessary. Conduct periodic checks to ensure accurate application of tariff and valuation along with proper selection of client/importer information. Responsible to conduct documented internal audit. Assist MSD in compiling and reporting performance measurement statistics for the Client Service Team. Participate fully with other team members in the day-to-day operations of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem-solving and decision-making, participating in meetings and handling special projects. Proactively coordinate and implement electronic data relationships to gain efficiencies and improve one-step processing. Keep abreast of new systems developments. Perform other related duties as assigned by management. Adhere to established policies and procedures. Knowledge & Skills Excellent oral and written communication and organizational skills. Client Service oriented -- interpersonal skills with internal/external clients and coworkers. Ability to handle large volumes and meet tight deadlines. Strong knowledge of company policies and procedures. Attention to detail; organization, completeness and accuracy. Good analytical skills with problem-solving ability. Ability t…

View the full posting and apply