Chief Operating Officer
PSI ENGINEERINGBuild the Business. Build the Team. Build What Comes Next. Chief Operating Officer (COO) Greater Toronto Area | Executive Leadership | Industrial Automation Some executive opportunities are about managing what already exists. This is not one of them. PSI Engineering is looking for an exceptional executive, a builder who can initially build a high-performing Customer Success organization, significantly grow our aftermarket business, and progressively assume leadership of PSI's broader operations as we enter our next stage of growth. Over the past several years, PSI has grown significantly by delivering innovative automation solutions to demanding warehouse and distribution environments. We are now investing in the leadership and capabilities required to scale further. For the right executive, this opportunity may extend well beyond the COO role. A Real Executive Career Opportunity PSI is planning for the evolution of its executive leadership over the next three to five years and intends to develop a strong internal succession pool for future senior leadership opportunities, potentially including CEO. The COO will work closely with the CEO to strengthen operational performance, build organizational capabilities and help shape PSI's future. There are no predetermined successors or promises of advancement. Future opportunities will be earned through performance, leadership, business results and demonstrated capability. But if your ambition is to eventually run a significant industrial technology business and you have the ability to earn that opportunity, we want to meet you. About PSI Engineering PSI Engineering manufactures and integrates automated pack and sortation systems for high-volume warehouse and distribution centres serving the B2C market. For more than three decades, PSI has developed innovative engineered solutions that increase throughput and accuracy while reducing labour requirements. Today, we provide end-to-end pack-line automation from consultation and design through manufacturing, implementation and support to customers globally. The Opportunity As Chief Operating Officer, you will join PSI with a clear, phased leadership mandate that begins with transforming Customer Success and progressively expands to leadership of the broader operating business. Your primary focus during the first 6–8 months will be to build a high-performing, scalable and commercially successful Customer Success organization. This includes: Project Delivery Installation Commissioning Technical Support Field Service Aftermarket Long-Term Customer Partnership. You will inherit talented people and an established customer base. Your mandate is to build the leadership, processes, capabilities and commercial engine required to scale. As the Customer Success organization is strengthened, your responsibilities will progressively expand to integrate manufacturing, engineering execution, supply chain, production planning, quality and overall operational performance. The ultimate objective is to establish a fully integrated operating organization capable of supporting PSI's continued growth and profitability. You Will: Initially — Build Customer Success Build a scalable, industry-leading Customer Success and service organization. Strengthen project execution through installation, commissioning and customer acceptance. Build a significant recurring aftermarket revenue business through service, preventive maintenance, spare parts, upgrades, retrofits and lifecycle solutions. Strengthen field service and technical support. Establish meaningful customer, service and operational KPIs. Develop and mentor exceptional technical and operational leaders. Build deeper executive relationships with strategic customers. Progressively — Lead the Broader Business Assume increasing leadership responsibility across manufacturing, engineering execution, supply chain and operations. Integrate business functions to improve productivity, quality, project …