CFA Hwy 21 - Operations Manager

Chick-fil-A - Operations Coordinator Opportunity

Must be available Monday through Saturday 5:30am-10pm.

Closed Sundays.

Are you passionate about maintaining quality standards in a fast-paced kitchen environment? Do you have experience in both kitchen and FOH management?

Join Chick-fil-A, where teamwork and leadership development are at the core of our values. As a Operations Coordinator, you will be responsible for overseeing all operational functions, ensuring cleanliness, and upholding food service standards to deliver delicious meals to our guests, as well as ensure a 2nd mile service hospitality model for our guests. This role offers the opportunity to work in a positive, people-focused environment where you can grow your skills and make a difference in your community.

Requirements:

• Positive and respectful attitude towards leadership
• Minimum 2 years of experience in kitchen and FOH management
• Clear communication skills with team members and guests
• Physical ability to lift up to 50 lbs and withstand varying temperatures
• Ability to work standing up to 50-60 hours per week
• Effective in loud environments and understanding of finance and cost management
• ability to use emotional intelligence in stressful situations

Coordinators are remarkable at operational leadership. Coordinators are the Restaurant leaders who lead the team to ensure excellence in all areas by: 

• Developing systems, monitoring metrics, and empowering Team Members at all levels to execute the Winning Hearts Every Day Restaurant Strategy for our Customers
• Demonstrating and reinforcing care for each other and the Restaurant by upholding our Chick-fil-A Covington Highway 21 Values and growing in Leadership Competencies
• Owning a specific Restaurant area, holding self and Team accountable to Key Results Area (KRAs) for specific role ownership

Reports to: Executive Director 

Qualifications:  

• Experience: 2 years leadership experience
• Certifications: SERV Safe certified

Responsible for (as described in detail below):

Winning Hearts Every Day Restaurant Customer Care Strategy 

• Operational Excellence
• 2nd Mile Service
• Attentive and Friendly Team Members

Leading and caring for oneself, others, and the Restaurant

“Owning” Restaurant capacity, metrics-based decision, quality and customer experience issues, and developing systems as a “Director-in-training”

Areas of Responsibility:

• Ensuring Operational Excellence
• Develops systems, when applicable, to continuously improve and uphold a standard of excellence for food safety and quality
• Assesses issues in quality and customer experience and identifies and corrects opportunities
• Analyzes customer metrics, daily/ weekly data, and utilizes metrics to assess business efficiencies and inefficiencies that impact fast and accurate service to customers
• Develops systems, when applicable, to improve speed and accuracy of service to the customer
• Holds self and others accountable for thinking Customer First
• Develops systems and processes that maintain a clean, safe, and refreshing Restaurant
• Facilitating 2nd Mile Service throughout the Restaurant
• Developing systems and processes to ensure Team Member execution of 2nd Mile Service 
• Monitoring metrics and creating systems that reward Attentive & Friendly Team Members to:
• Pay attention to details and consider Customer impacts and impressions
• Deliver Core 4 in each customer interaction
• Recover quickly when a customer has an unsatisfactory experience
• Anticipating and solving Restaurant capacity problems, such as throughput, staffing, etc.
• Proactively communicating with team (Slack, Hot Schedules)
• Communicating opportunities or issues that are unable to be solved to the Executive Director
• Utilizing KRAs for specific role ownership (see separate KRA document)
• Practices time management and proactively plans day and week in order to be as efficient as possible
• Maintains professional and organized notes from meetings and ensures action items are completed in a timely manner
• Demonstrates effective communication to leadership and entire team

Chick-fil-A Covington Highway 21 Values:

• Teamwork
• Optimism
• Kindness
• Stewardship
• Growth

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• 401k matching
• Employee discount
• Paid training

Location: Covington - Highway 21 69280 LA-21, Covington, LA 70433, USA

If you are a highly skilled and motivated individual looking for a dynamic role in the food & beverage industry, apply now to be part of our loving and enthusiastic team at Chick-fil-A!

Work schedule

• Weekend availability
• 10 hour shift
• On call
• Holidays
• Night shift
• Day shift
• Overtime

Benefits

• Paid time off
• Health insurance
• Dental insurance
• 401(k) matching
• Employee discount
• Paid training