Central Operations Administrator

SUMMARY

Under the direction of the FAVP Operations, the Central Operations Administrator is responsible for overseeing and maintaining consistent procedures across all departments within the credit union, ensuring compliance with regulations, optimizing efficiency, and streamlining workflows by developing, implementing, and updating standardized procedures across the organization. Collaborates closely with various departments to ensure accuracy, regulatory compliance, and effective risk management. Responsible for developing, implementing, maintaining, and overseeing the credit union’s centralized disclosure program to ensure compliance with regulatory requirements and alignment with organizational goals. 

This position collaborates with internal departments across the organization, including Compliance, Risk, and Operations to maintain accurate and transparent disclosures while streamlining operational procedures. By leading initiatives to standardize processes across departments, this role will ensure clarity, accessibility, and adherence to compliance standards. 

Responsible for managing the daily tasks of a Procedure Analyst ensuring they consistently meet or exceed expected performance and productivity standards set for their role. 

Oversees that all procedural documentation aligns with policies, industry best practices, and regulatory requirements such as CFPB, NCUA, and FFIEC supporting operational business objectives and enhance operational efficiency. Drives to mitigate execution risk to achieve the desired business outcomes. Facilitates communication with other program managers and stakeholders efficiently and effectively. 

ESSENTIAL FUNCTIONS 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all functions, responsibilities, and skills required of this position. Other duties may be assigned to meet business needs.

• Establishes, documents, and oversees the credit union’s centralized procedures to ensure consistency, efficiency, and compliance with regulatory requirements. 
• Demonstrates strong technical writing skills.
• Collaborates with business lines to understand processes and gather feedback to ensure procedures reflect the businesses practices. 
• Partners with Compliance to understand new requirements, updates procedures and disclosures based on changes and obtains compliance approval. 
• Works with cross-functional teams to gather information and ensure documentation meets business needs.
• Documents clear, concise, and easily accessible procedures for all staff members and identifies any inconsistencies or improvements to enhance operational effectiveness in procedures.
• Facilitates communication between different departments regarding procedural updates and changes.
• Communicates procedure updates and changes to relevant stakeholders across the credit union.
• Ensures all procedures and disclosure documentation is housed in a central location and is consistent, accurate, and 
• compliant with regulatory standards. 
• Manages the centralization workflow, coordinates updates, and ensures approvals are completed. 
• Completes monthly reporting which highlights processes completed, upcoming work due, and escalations for CRO.
• Regularly review and update procedures and disclosures to reflect regulatory changes, industry best practices, and organizational needs to improve performance. 
• Oversee the creation, distribution, and periodic review of centralized member disclosures and forms to ensure accuracy and compliance with federal and state regulations.
• Create, manage, and deploy consistent disclosures across all channels.
• Collaborates with various departments and teams to monitor regulatory changes and update disclosures accordingly. 
• Recognizes and helps resolve operational disruptions with a sense of urgency, coordinating with internal departments and escalates to management, as appropriate.
• Helps develop and recommend new processes to improve efficiency, policies, operating procedures, and revision of internal standards under the direction of senior management.
• Serves as a backup for managing polices. 
• Supports operational project plans when updates to procedures and disclosures are identified.
• Acts as a trusted advisor to assigned working groups. Influences and negotiates to achieve business objectives.
• Leads initiatives to streamline operational procedures, ensuring consistency and efficiency across departments. 
• Supports Operations with regulatory exams and external auditor reviews. 
• Assists the Credit Union’s business objectives by promoting efficiency and increasing profitability.
• Adheres to financial institution risk, regulatory and compliance controls.
• Broader work or accountabilities may be assigned as needed.
• Ability to travel, attend, and participate in meetings, seminars, and conferences held before and after normal business hours that may require unaccompanied long-distance travel and overnight lodging.
• Maintain current knowledge of, and comply with policies, procedures, laws and regulations, and current events which have impact on Credit Union products, services, and operations.
• Regularly attends and participates in in-house training.
• Performs duties as assigned by management and may be assigned to work at any location.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience 

Significant financial institution experience, particularly in operations and compliance.

Knowledge

Ability to develop and manage project plans.

Operations process/procedure knowledge.

FI systems and platforms experience and knowledge.

Applicable FI regulatory compliance knowledge.

Other Skills and Abilities

Ability to work effectively with others within and outside one’s immediate group or reporting line.

Ability to build and manage a project and project team.

Ability to troubleshoot and solve complex operations or compliance issues.

Ability to work effectively independently and with others on operations and procedure initiatives, support training where applicable.

Demonstrated professional written and verbal communication skills.

Demonstrated ability to prioritize and organize. 

Proficiency with MS Office required.

Ability to travel, attend, and participate in meetings, seminars, and conferences held before and after normal business hours that may require unaccompanied long-distance travel and overnight lodging.

AFFIRMATIVE ACTION/EEO STATEMENT: 

CoastHills is an Equal Opportunity/Affirmative Action employer. We will consider all qualified applicants for employment without regard to race, color, religion, ancestry, gender, pregnancy, sex, sexual orientation, transitioning status, gender identity, gender expression, national origin, age, genetic information, military and veteran status, marital status, medical condition, mental disability, physical disability, or any other basis protected by local, state, or federal law. 

For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here.