Catering Operations & Sales Coordinator

Position Summary : This position combines the responsibilities of Catering Sales, Catering Operations & Wedding Coordination as well as Local Store Marketing efforts. NOTE: At City Barbeque the responsibility for sales and wedding development as well as the coordination of all catering events, outside sales events, wedding events as well as catering operations for a new market until sales reach a level of adding the next position. Position Pay: this position has hourly pay PLUS 3.5% commission on all food/beverage PLUS a portion of all tips/gratuity (50-55k+ total package) Reports to: Catering Operations Manager Key Sales and Wedding Responsibilities : Direct Sales, Wedding & business development: Creates a targeted game plan for increasing Regional Catering Sales with weddings and corporate events. Focuses on revenue-producing activity and maximizes selling time by dedicated to direct Sales efforts and local marketing. This involves strategic planning, cold calling, sales presentations/meetings and effective closing sales techniques. Comfort in cold calling venues and vendors relating the industry to increase business referrals. Represent company at bridal shows and industry related events to book catering leads. Use of proper phone etiquette and phone procedures. Represents themselves in a professional, hospitable manner to guests and staff members. Works closely with local joint management team and shares information regularly with other regional catering sales managers to stay abreast of clients, trends and lead opportunities. Active involvement in networking events. Meets established sales goals per quarter. Knowledge of catering menu and ability to talk clients through logistics of varying event types. Ability to properly communicate with potential guests via phone, email or in person to collect necessary information, answer questions, and upsell Managing various service channels to include answering the phone, online website requests, and requests made in restaurant at variable times throughout the week. Contact Management: Manages and communicates client info and ordering process thru the Customer Relationship Management (CRM) system Creates and utilizes an ongoing prospect list, in order to ensure incremental growth. Maintains daily, well- documented information in CRM, resulting in superior account service and increased revenues. Key Account Management: Manages existing accounts, to ensure ongoing support and repeat catering sales. Promptly follows up on all customer calls and requests in an efficient and expedient manner. Ordering Logistics: Manages the catering order process from customer to the catering team and to the joint team Ensuring order details are clearly communicated to operations producing and managing the event Tending to specialty requests and orders Represents themselves with the highest level of integrity and professionalism. Maintains a Service-focused approach, and a caring and sincere attitude at all times. Key Catering Operations Responsibilities : Team Development: Assists in the development and management of the operations team to fulfill “Best on the Block” event expectations. Constantly evaluates staffing levels, proactively recruiting and hiring to fulfill event staffing needs Assists in directing all aspects of professional team development including new hire training, ongoing development, recognition, succession planning, coaching/counseling and performance evaluations Financial Management Manages the ordering of supplies, paper, food, equipment, uniforms when needed. and manages upkeep of catering assets, equipment and vehicles Logistics Management Directs event planning and logistics handling for all market events including the following: Effectively uses Customer Relationship Management (CRM) tool to ensure order clarity and coordination of events. Event staffing & scheduling Execution of production reports and other systems that direct proper food production, packaging and…

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