Goode Company Catering Operations Manager Position Summary: The Goode Company Catering Operations Manager will work closely with and report to our Operations Manager and will support the daily operations of the off‑premise catering, concessions and bulk delivery program. This role ensures high‑quality food, smooth event execution, strong team performance, and excellent guest service. The manager works closely with the sales team, culinary leadership, commissary team and restaurant management to deliver consistent, professional catering experiences.
Key Responsibilities
Sales & Client Coordination
- Partner with the sales team to understand guest needs and serve as the primary operational point of contact.
- Review Banquet Event Orders (BEOs), confirm event details, and communicate updates to all relevant departments.
Event Operations & Logistics
- Manage event calendars, staffing, equipment needs, and delivery schedules.
- Conduct site visits and confirm event dates, times, and locations
- Oversee inventory levels, equipment movement, and event setup/breakdown.
- Ensure compliance with all health, safety, and sanitation regulations (HACCP/COSHH).
Staff Management
- Interview, hire, train, and supervise catering staff.
- Schedule team members to meet event needs while managing labor costs.
- Ensure proper uniforms, grooming, professionalism, and adherence to company standards.
- Provide ongoing coaching, motivation, and hands‑on leadership.
Food Quality & Safety
- Ensure all catered food meets company standards for taste, presentation, and portioning.
- Monitor food handling, storage, and preparation for compliance with health codes.
- Conduct regular safety and sanitation training.
- Inspect equipment, vehicles, and work areas for cleanliness and proper operation.
Financial & Administrative Duties
- Assist with budgeting, pricing, and cost control for catering operations.
- Support invoice processing, payment collection, andaccurateevent billing.
- Track product usage, labor, and inventory tomaintainprofitability.
- Complete required reports, timesheets, and event documentation accurately and on time.
Quality Control & Guest Experience
- Monitor service standards, presentation, and guest satisfaction at events.
- Gather client feedback and communicate opportunities for improvement.
- Ensure consistent execution of brand standards across all catering events.
Operational Support
- Coordinate with restaurant managers to ensure proper handling of food, equipment, and supplies.
- Maintain catering supplies, paper goods, andsmallwares; request purchases as needed.
Leadership & Professionalism
- Lead by example with strong communication, organization, and problem‑solving skills.
- Maintain a positive, team‑focused environment.
- Uphold company policies, safety standards, and hospitality best practices.
- Work a flexible schedule including evenings, weekends, and holidays.
Skills & Qualifications
- Strong leadership and team‑management abilities.
- Excellent communication and customer‑service skills.
- Ability to multitask, prioritize, and stay organized under pressure.
- Familiarity with catering software, MS Office, and basic budgeting.
- Knowledge of food safety, current food trends, and hospitality operations.
Benefits
- Weekly Payroll
- Meal Discounts + More!
- Opportunities for Advancement – Clear career pathways and ongoing training for professional growth.
- Disability Insurance – Short-and long-term income protection for unexpected medical events.
- Dental Insurance – Preventive, basic, and major dental care services.
- Vision Insurance – Coverage for eye exams, glasses, and contacts.
- Health Insurance – Comprehensive medical coverage for you and your family.
- 401(k) Matching – Employer-matched retirement savings to help you build financial security.
- Health Savings Account (HSA) – Tax-advantaged savings account for medical expenses, with employer contributions available.
Goode Co. is an Equal Opportunity Employer that does not discriminate against an employee or applicant based upon race, color, religion, gender, national origin, disability, or veteran’s status or any other protected factor under federal, state or local law.
This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.