Company: Melt Ice Creams
Location: In-Person at HQ: 685 John B Sias Memorial Parkway #985 Fort Worth
TX 76134 & In the Field
Position: Events & Delivery Operations Manager
We serve HAPPY ice cream, one scoop at a time. We BELIEVE treats can change your day and your day can change the world.
We're seeking a full time Events & Delivery Operations Manager to join our Joy Factory in Fort Worth to lead in serving up happiness one scoop at a time and to support our Shops through our internal deliveries.
MELT ice creams is a fast-growing local Fort Worth ice cream company that makes specialty ice creams and baked goods fresh daily. We take great care in making high-quality ice creams and providing a quality work experience for our team members.
The Events & Catering Operations Manager owns the entire inbound Events, Catering, Vending, and Internal Delivery function at Melt Ice Creams. This role combines the hands-on execution and team leadership of the Events & Deliveries Team with the strategic ownership and accountability for all functions in the department.
Success is measured by operational excellence, responsiveness to inbound inquiries, team performance, event quality, and profitability through efficiency and execution.
This role serves as the single point of ownership for all events and catering operations—from inquiry intake through fulfillment to post-event follow-up.
This is a highly hands-on leadership role. You will regularly work events, drive vehicles, audit operations, and lead the Team from the field while also maintaining systems, schedules, logistics of company vehicles/assets, and accountability behind the scenes.
Hire, train, onboard, off board, schedule, and lead the Events & Delivery team
Create and manage weekly schedules using labor projections and event needs
Set clear expectations and hold the team accountable for performance, professionalism, and hospitality
Work at least 1 event per week or 4 events per month to lead by example and stay connected to operations
Coach team members and support growth through feedback and accountability
Own planning, coordination, and fulfillment of all inbound catering, vending, and event bookings (corporate events, weddings, festivals, private parties, etc.)
Respond promptly and professionally to inbound event inquiries
Confirm event details, pricing, timelines, and expectations with customers
Create event fulfillment sheets, menus, and execution plans
Coordinate pre-event logistics including staffing, product allocation, equipment loading, transport, setup, service, breakdown, and return
Ensure internal deliveries are completed accurately and on time, meeting weekly Scorecard KPIs
Serve as the primary point of contact for event customers
Ensure a smooth, organized, and confident experience from booking through execution
Represent Melt’s premium brand standards with clients, venues, and partners
Identify opportunities to improve the guest experience and event flow
Cadenced post-event follow-ups and key client touch points to build and maintain existing relationships
Oversee inventory management for ice cream, dry goods, and event equipment
Maintain accurate inventory counts using Google Sheets and inventory tools
Manage vehicle usage, inspections, cleaning, maintenance logs, and repairs
Ensure all equipment and vehicles are event-ready, safe, and properly maintained
Audit events, deliveries, and warehouse/event prep areas regularly
Ensure SOPs, checklists, and safety standards are followed consistently
Maintain and improve documented procedures using internal tools such as Notion, Trainual, and Zenput
Identify inefficiencies, gaps, or risks and implement solutions proactively
Track and report KPIs (delivery accuracy, labor efficiency, event execution quality) though Weekly Reports
Partner with Operations leadership to forecast volume and staffing needs
Optimize labor, logistics, and processes to support profitability and sustainability
Build repeatable, scalable systems that support growth without chaos
Support wholesale and internal delivery operations as needed
Evaluate tools and systems that improve visibility, automation, and consistency
Events are executed smoothly, on time, and without last-minute escalations
Customers feel informed, taken care of, and confident choosing Melt
The Events & Delivery team is reliable, trained, and accountable
Internal teams trust that events are planned, communicated, and resourced properly
Leadership does not need to step in to resolve day-to-day event issues
Our Shops are supported with accurate and on-time orders through our internal delivery team
You are organized, calm under pressure, and deeply systems-minded. You enjoy leading people, solving problems in real time, and balancing hands-on work with planning and structure. You take pride in running clean, efficient operations and delivering
memorable guest experiences.
Customer-focused with a strong sense of hospitality and brand pride
Comfortable with both field work and administrative responsibilities
Confident leader who sets expectations and follows through
Strong written and verbal communication skills
Strong follow-through and time management
Proactive, solution-oriented, and resourceful
Ability to create, maintain, and improve SOPs and checklists
Flexible and adaptable in fast-moving, seasonal environments
Flexibility to prioritize multiple tasks and projects with a sense of urgency
Commitment to following safety standards and company procedures
Comfortable driving company vehicles and working nights/weekends as needed
Ability to lift up to 50 lbs
2+ years of experience in events, catering, hospitality, logistics, or operations
2+ years of leadership or management experience
Experience hiring, training, scheduling, and leading teams
Experience managing logistics, inventory, and/or deliveries
Valid driver’s license with a clean driving record
Current Food Manager Certification (or ability to obtain)
Salary Range of $42,000 - $48,000 depending on experience
Paid Time Off
Benefits (for eligible full-time employees averaging 30+ hours/week):
Company-subsidized health, dental, and vision insurance (for eligible employees)
Company-paid life insurance and short-term & long-term disability
An entrepreneurial work environment with real ownership and impact
Leadership development opportunities to develop your skill sets
Opportunities to grow with a local brand that values people and process
Weekly Pint Perks
Discounts on merchandise and ice cream purchases