Location: In-Person at HQ: 685 John B Sias Memorial Parkway #985 Fort Worth TX 76134
Position: Events & Delivery Team Lead
We serve happy ICE CREAM, one scoop at a time. We BELIEVE treats can change your day and your day can change the world.
Are you ready to serve up joy one scoop at a time? We're seeking a full time Events & Delivery Team Lead to join our Joy Factory in Fort Worth to lead in serving up happiness one scoop at a time and to support our Shops through our internal deliveries.
MELT ice creams is a fast-growing local Fort Worth ice cream company that makes specialty ice creams and baked goods fresh daily. We take great care in making high-quality ice creams and providing a quality work experience for our team members.
MELT exists to serve happy Ice Cream, one scoop at a time. We BELIEVE treats can change your day—and your day can change the world.
About the Role:
The Events & Delivery Team Lead owns the day-to-day execution, staffing, and quality of MELT’s Events, Catering, and Internal Delivery operations. This role blends hands-on leadership with logistics, people management, and administrative oversight. You will schedule and lead teams, hire and train new team members, respond to inbound event leads, and ensure every event and delivery reflects MELT’s standards for hospitality, efficiency, and fun.
This is a hands-on role—you will be on-site at events regularly, driving vehicles, serving guests, and auditing operations to keep your finger on the pulse of what’s really happening in the field.
What you’ll do:
Team Leadership & Staffing
- Create and manage weekly schedules for event and delivery teams
- Hire, train, onboard, and coach new team members
- Ensure all team members are trained on MELT service standards, safety, and event procedures
- Work at least one event per week to lead by example and stay connected to operations
Event & Delivery Execution
- Plan, coordinate, and fulfill catering and vending events (weddings, corporate events, festivals, farmers markets, concerts, etc.)
- Create event fulfillment sheets and menus for each event
- Confirm event details with clients and internal teams ahead of execution
- Anticipate and Train pre-event logistics for loading, transport, setup, service, breakdown, and return of equipment and product
- Oversee internal deliveries accurately and on time
Client & Sales Support
- Respond promptly and professionally to inbound catering and event leads
- Answer client questions and ensure a smooth handoff from booking to execution
- Represent MELT positively with clients, venues, and partners
Quality Control & Auditing
- Audit events and deliveries to ensure exceptional service, accuracy, and brand standards
- Audit the events and delivery areas in the Warehouse regularly
- Identify gaps or issues and proactively implement improvements
- Ensure processes and procedures are being followed consistently
Inventory, Equipment & Vehicles
- Maintain accurate inventory of ice cream, dry goods, and event equipment
- Utilize Google Sheets and Inventory Management Software weekly
- Coordinate and audit vehicle maintenance, inspections, cleaning, and logs
- Log and complete maintenance and cleaning duties for vehicles and event equipment
Administrative & Operational Support
- Maintain event documentation, logs, and reports
- Assist with refining processes, checklists, and training materials
- Support overall Events & Wholesale Operations as needed
What it takes to rock the job- Qualities and Skills:
You are organized, detail-oriented, and calm under pressure. You enjoy leading people, solving problems in real time, and balancing office work with hands-on execution. You take pride in running clean, efficient operations and delivering memorable guest experiences.
- Enjoy variety—no two days look the same
- Communication that is open, kind, and direct
- Excellent written and verbal communication skills
- Self-starter with a strong drive for personal and team accountability
- You are comfortable with both leading a team and manual work
- Think ahead, but adapt quickly when plans change
- Flexibility to prioritize multiple tasks and projects with a sense of urgency
- Care deeply about customer experience and team morale
- Proactive, solution-oriented, and systems-minded
- Strong follow-through and time management
- You create calm and structure, even on busy days or in busy seasons
- Comfortable driving large vehicles and working events independently
- Ability to lift up to 50 lbs
- Flexible availability, including nights and weekends
- Commitment to following safety standards and company procedures
Experience and Requirements:
- 1+ years of food service experience
- 1+ years of leadership or management experience
- 1+ years of experience creating and managing employee schedules and logistics
- 1+ years of experience hiring, training, and leading teams
- Valid driver’s license with a clean driving record
- Current Food Managers Certification
What We Offer You:
-
Hourly Pay: $20–$24/hour based on experience
- Benefits (for eligible full-time employees averaging 30+ hours/week):
- Company-subsidized health, dental, and vision insurance
- Company-paid life insurance and short term & long term disability insurance
- Paid Time Off
- An entrepreneurial work environment where you can have an impact on a growing company
- Leadership development opportunities to develop your skill sets
- Opportunities to grow with a local brand that values people and process
- Weekly Pint Perks!
- Discounts on merchandise and ice cream purchases