Category Manager

Category Manager – Maintenance & Services (MRO) Location: Chicago, IL The Sourcing Category Manager – Maintenance & Services (MRO) is responsible for leading strategic sourcing and category management for spare parts, supplies, maintenance, facilities, and technical services across U.S. + Canada regions in the FMCG/CPG/Manufacturing domain. This role drives cost optimization, service quality, supplier performance, and risk mitigation while ensuring compliance with North America’s regulatory, labor, and safety standards. The position partners with Operations, Facilities, Engineering, Finance, Legal, EHS, and quality stakeholders. Job Description: Category Strategy & Spend Management Develop and execute category strategies for maintenance and services (MRO) aligned with business and operational goals Manage end-to-end category lifecycle, including spend analysis, and total cost of ownership (TCO) optimization Identify opportunities for consolidation, standardization, and preferred supplier programs across sites Strategic Sourcing Lead large sourcing events (RFP, RFQ, RFI) for MRO category items such as spare parts, supplies, maintenance and technical/facility service categories Negotiate commercial terms, pricing models, service levels (SLAs), and master service agreements (MSAs) Support building sourcing pipelines for the category in the region and helping regional buyers drive sourcing projects. Drive continuous improvement, cost reduction, and cost avoidance initiatives with services suppliers Stakeholder Collaboration Act as a strategic business partner to Facilities Management, Engineering, Operations, EHS, Finance, and HR Translate business requirements into sourcing solutions that balance cost, quality, safety, and service continuity Provide market intelligence and benchmarking insights to internal stakeholders Financial & Value Delivery Deliver and report annual cost savings, cost avoidance, and value creation metrics Leverage should-cost models, rate benchmarking, and market analytics Basic Qualifications: Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 4 years of relevant work experience in the job description Preferred Qualifications: Approximately 8-10 years’ experience in handling category management activities in the Maintenance & technical Services (MRO) space Professional certification (CPSM, CPSD, CIPS, PMP) preferred Exposure in drafting category strategy, sourcing planning, business case creation, sourcing execution and contract closure Good client facing & client management skills Demonstrated experience with maintenance and services procurement in the U.S. market Experience working with national service providers and regional vendors Very good communication skills Strong customer‑centric mindset (client‑facing experience preferred) Transformation mindset with ability to identify improvement opportunities Highly organized, proactive, and goal‑oriented High integrity, attention to detail, and strong prioritization skills Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). About Us Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer…

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