Casual - Dispatch, Screening and Systems Navigator - CRCL Comox Valley

AVI Health & Community Services (AVI) is a multi‐disciplinary community-based organization providing HIV, hepatitis C, harm reduction and mental health services on Vancouver Island. AVI works within a social justice and health promotion framework to ensure equity and access to services for all. In the North Island, AVI provide services in the Comox Valley on the lands of the K’ómoks First Nation and in Campbell River on the lands of the Wei Wai Kum First Nation and Wei Wai Kai First Nation. Current programs include harm reduction education and distribution, positive wellness, health promotion, prescribed Alternatives (PA) and mental health crisis response. Join our supportive, dedicated and client-centred team in promoting the health, dignity and well-being of all people affected by HIV, HCV and substance use by delivering sex-positive and harm reduction-based education, prevention and/or support services. AVI Crisis Response, Community-Led (CRCL) The AVI Crisis Response, Community Led (CRCL) is funded by the Province of British Columbia and the Canadian Mental Health Association. CRCL is a mobile crisis response team, led by persons with lived/living experience and mental health professionals who are able to de-escalate crises and develop community care plans with persons experiencing crisis. The CRCL team is an alternate approach to responding to someone in crisis that focuses on health, well-being and community support. Utilizing a community-based, client centered, trauma-informed response, a peer-assisted model of care has been proven to help individuals navigate mental and social care services and reduce engagement with the justice system and emergency services. In the spirit of reconciliation and community empowerment, K'ómoks First Nation and AVI Health and Community Services have joined hands to support and create a comprehensive and culturally safe service initiative. KFN provides guidance through the CRCL program development to ensure Indigenous preceptive is woven throughout and supports Indigenous peoples accessing this service. The CRCL team provides services on the territories of the K'ómoks First Nation. JOB SUMMARY: The CRCL team will provide acute mobile crisis support and de-escalation services for persons 13 years of age and older experiencing mental health and/or substance use related crises. Working in collaboration with all team members, the Systems, Screening and Dispatch Navigator is the first point of contact via the phone and is responsible for assessment and acuity triage and team dispatch. This role is responsible for determining the level of risk, deciding the most appropriate response, and dispatching/ maintaining communication with teams attending to crisis. Alongside the team, this role is grounded in person-centered, harm reduction and trauma informed approaches to care, which center the needs and agency of the service user. KEY DUTIES AND RESPONSIBILITIES: Screening and Dispatch Manage the central call line for the CRCL team, including phone lines and through text Assess and triage calls and text messages from community including assessment screening and triage, while initiating Community Care Plans and resourcing community supports. Develops support and safety plans for persons in crisis, and/or for Third Party Callers Consults with community resources, family members and peers, as directed by and appropriate to the caller's needs, as well as participating in trainings, case management, daily debriefing, client follow-up and staff check‐ins. Where appropriate redirect callers to access pertinent resources, including 911 and/or the crisis line. Quickly and accurately engages in assessments and obtains all information needed to assist CRCL team in responding to crisis calls. Gather and share vital and relevant information, liaising between caller and CRCL team, updating CRCL team of status/status change of person in crisis. Provides non-judgmental emotional telephone …

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