Cartier Boutique Service Coordinator

Overview Join our dynamic team as a Cartier Boutique Service Coordinator, where you will be the heartbeat of exceptional client experiences and seamless operational support. This role is responsible for creating an exceptional first and lasting impression by delivering an elevated luxury hospitality experience throughout the client's boutique journey. As the boutique's experience ambassador, this role ensures every client receives personalized attention, seamless service, and an environment that reflects the Maison's standards of excellence. In addition to client hospitality, the Boutique Service Coordinator manages all after-sales service operations, including repair intake and follow-up, shipping coordination, quality inspections, and back-of-house organization. Key Responsibilities Luxury Client Experience Welcome every client with warmth, professionalism, and genuine hospitality that reflects the Maison's values. Create an exceptional first impression by ensuring clients feel recognized, valued, and cared for from arrival through departure. Escort clients to the appropriate seating area and introduce them seamlessly to the assigned Client Advisor. Manage client flow and waiting times to ensure a smooth and personalized boutique experience. Anticipate client needs proactively and offer refreshments and thoughtful hospitality throughout their visit. Prepare and elegantly serve premium food and beverage offerings while maintaining the highest standards of presentation, hygiene, and luxury service. Ensure every experience touchpoint consistently reflects the Maison's image and service philosophy. Maintain a welcoming, refined, and impeccable boutique ambiance at all times. Client Experience Ensure an impeccable boutique experience by delivering attentive, discreet, and personalized service. Support Client Advisors whenever additional assistance is required to enhance the client journey. Build positive relationships with clients while maintaining confidentiality, professionalism, and discretion. Provide clients with boutique guidance when appropriate until a Client Advisor is available. Proactively resolve client hospitality or service concerns to exceed client expectations. After-Sales Service & Repairs Manage the complete after-sales service and repair process with accuracy and efficiency. Receive repair pieces from clients and verify all relevant product information. Register repair requests accurately. Prepare repair documentation and ensure all required information is complete. Perform quality inspections before shipment and upon receipt of repaired merchandise. Coordinate shipments to and from repair centers following company procedures. Monitor repair status and maintain proactive communication throughout the process. Notify clients promptly when repaired items are received and ready for collection. Coordinate repair pickups while ensuring a seamless luxury service experience. Maintain accurate repair records and documentation. Operational Support Support the daily efficiency of boutique operations through effective organization and attention to detail. Assist with repair inventory management, quality control, shipping preparation, and operational logistics. Organize and maintain back-of-house areas in accordance with Maison standards. Ensure operational materials, supplies, and client service resources remain organized and readily available. Assist with boutique opening and closing operational procedures as assigned. Support Client Advisors and boutique leadership with additional operational duties to ensure smooth daily operations. Food & Beverage Management Prepare, present, and serve refined food and beverage offerings in accordance with luxury hospitality standards. Maintain cleanliness and presentation of hospitality stations throughout the day. Monitor inventory levels of food, beverages, serving materials, and hospitality supplies. Coordinate replenishment to ensure continuous availability of all hospitality offe…

View the full posting and apply