Carrier Service Representative (Brokerage Operations)

Job Summary: We are an established freight forwarder looking for a sharp, early-rising Logistics Customer Service Representative to join our internal freight brokerage team on-site at our Coppell facility. Operating on a 06:00 AM – 3:00 PM shift , you will be the critical structural bridge launching our morning operations—connecting our forwarder's internal account managers, corporate shippers, and our domestic carrier network before the peak market opens. If you possess a flawless eye for detail, can manage a rapidly moving morning email inbox, and thrive under pressure without dropping the ball, this role is built for you. Key Responsibilities: Morning Operational Launch: Kick off the day at 06:00 AM by reviewing overnight transit files, clearing early morning carrier exceptions, and providing proactive tracking updates to East Coast accounts. TMS Lifecycle Management: Ingest and manage high volumes of freight orders directly within our Tai TMS , auditing for absolute data accuracy regarding equipment types, strict pickup/delivery windows, and cargo dimensions. Compliance & Risk Mitigation: Utilize Highway to vet incoming carriers, ensuring all compliance, insurance, and fraud prevention protocols are strictly adhered to before dispatching loads. Active Track & Trace: Proactively monitor active brokerage loads using Chain tracking software alongside traditional phone check-calls, identifying potential transit disruptions before they become customer escalations. Delivery Scheduling: Communicate directly with shipping facilities, distribution docks, and carriers across the U.S. to schedule strict delivery and pickup appointments via phone and web portals. Document Auditing: Gather and verify critical logistics paperwork, including clean Bills of Lading (BOL) and Proof of Deliveries (POD), ensuring accessory charges (lumper fees, detention) are logged precisely within Tai for the billing department. Required Skills & Qualifications: Schedule Commitment: Ability to reliably work an early morning, full-time schedule on-site ( 06:00 AM – 3:00 PM, Monday–Friday ) at our office in Coppell, TX. Experience: 1–3 years of experience in customer support, administration, or logistics operations within a fast-paced environment (freight brokerage, 3PL, trucking, or freight forwarding facility preferred). Software Familiarity: Direct experience or highly transferable familiarity with modern brokerage tech stacks—specifically Tai TMS , Highway (carrier vetting) , and Chain (tracking) —is a massive plus. The "Brokerage Mindset": High tolerance for changing variables. Able to answer a phone call, respond to an urgent carrier email, and update a data field simultaneously without losing focus or accuracy. Technical Agility: Advanced proficiency in data entry, email systems (Outlook), spreadsheet tracking, and a proven track record of mastering complex internal software platforms quickly.

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