Carrier Performance Representative
Aston CarterJob Title: Logistics Specialist Middle Mile Carrier Performance
Job Description
The Logistics Specialist Carrier Performance plays a key role in developing and supporting a world-class logistics process that ensures freight is delivered on time and at the best possible cost. This role combines data analysis, dispute resolution, and cross-functional collaboration to improve carrier performance ac
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ross a large transportation network. You will work on both strategy and hands-on implementation, using data to identify issues, drive process improvements, and support carrier partners so they can deliver consistently high service levels.
Responsibilities
• Identify and resolve performance score discrepancies for carriers within the transportation services network, ensuring accurate and fair performance metrics.
• Partner with cross-functional teams to identify and drive process improvements that enhance service levels, optimize technology, and strengthen carrier performance and engagement.
• Collaborate on the development and delivery of key programs, metrics, reports, analyses, and dashboards that support critical business decisions for customer-facing programs.
• Pull, synthesize, and analyze data from multiple databases and data management systems, including Excel, QuickSight, Hubble, SQL, and other tools, to monitor performance and identify trends.
• Use large data sets to uncover root causes of performance issues and recommend data-driven solutions that improve operational efficiency and carrier outcomes.
• Manage and track cases and issues through ticketing systems and queues, ensuring timely follow-up and resolution.
• Communicate clearly and professionally with carriers via email and other written channels to address performance questions, clarify discrepancies, and support dispute resolution.
• Apply basic mathematics and analytical thinking to validate data, interpret performance metrics, and support continuous improvement initiatives.
• Demonstrate ownership by proactively identifying risks or recurring issues in middle mile operations and proposing actions to address them.
• Deliver results by meeting deadlines, managing priorities across multiple tasks, and consistently supporting on-time freight delivery at optimal cost.
• Act with a bias for action in a fast-paced, operationally focused environment, making informed decisions quickly when required.
• Use program management skills to support the rollout, tracking, and refinement of new carrier performance programs and processes.
Essential Skills
• 13 years of experience in dispute resolution, transportation, supply chain, customer support, or operations in a B2B environment.
• High school diploma or equivalent.
• Entry-level to intermediate proficiency in Excel, including the ability to synthesize data and work with spreadsheets efficiently.
• Proficiency with Microsoft Office and basic computer skills.
• Experience managing large data sets and using them to drive performance and process improvements.
• Ability to pull and work with data from databases and data management systems, with exposure to tools such as QuickSight, Hubble, and SQL.
• Strong written communication skills, especially through email, with the ability to communicate clearly and effectively with carriers and internal partners.
• Demonstrated problem-solving skills, including the ability to analyze issues, identify root causes, and propose practical solutions.
• Comfort working in an operationally focused role with no phone-based customer support responsibilities.
• Fast and accurate typing skills suitable for handling high volumes of email and data entry.
• Ability to work independently and take ownership of assigned tasks and issues.
• Ability to prioritize and manage multiple cases or tickets through ticketing systems and queues.
Additional Skills & Qualifications
• Bachelors degree, preferably in a related field such as business, supply chain, logistics, operations, or a similar discipline.
• 1+ y