Carrier Management Leader

Responsibilities Job Summary: The Carrier Management Leader is responsible for developing and executing H-E-B’s carrier strategy to optimize network performance, capacity, cost, and service through carrier partnerships. This role helps drive carrier optimization, bid execution, contract management, market intelligence, compliance, and continuous improvement initiatives while ensuring adequate capacity and service reliability across the transportation network. Key Responsibilities & Essential Functions: Leads the execution of carrier conversion initiatives and lane optimization strategies to improve network efficiency, service performance, and transportation costs. Partner cross-functionally with SCO, FSCA, Inbound Planning & Operations, Transportation Central Operations, and Procurement teams to evaluate and implement network improvements. Serve as the primary escalation point for carrier-related challenges, ensuring timely service recovery and issue resolution. Create and maintain a centralized source of truth for active transportation lanes, supporting visibility, bid execution, contract compliance, and strategic decision-making. Advance transportation technology and system integration initiatives, including DAT-enabled freight quote capabilities and other digital solutions. Executes the carrier rate strategy, including evaluation and response to carrier rate increase requests. Leads carrier bid events, negotiations, and sourcing decisions to ensure competitive market positioning and cost-effective outcomes. Develop, implement, and continuously improve tools, rules, and governance processes for rate reviews, carrier selection, and bid execution. Monitor market conditions and align sourcing strategies with current transportation trends and capacity dynamics. Conduct periodic audits of carrier rate sheets to ensure accuracy, consistency, and compliance while minimizing manual errors. Oversee carrier onboarding prioritization, contract review processes, and compliance requirements. Lead Contract Lifecycle Management (CLM) transformation efforts, centralizing contract management into a single system of record. Ensure all carrier onboarding, carrier selection, and contract management processes are documented and compliant with internal audit requirements. Establish and maintain Standard Operating Procedures (SOPs) for carrier onboarding, selection, and management activities. Lead and develop a team of Carrier Management Specialists, providing coaching, performance management, career development, and escalation support. Facilitate team meetings and departmental reviews to align priorities, communicate objectives, and drive accountability. Foster a culture of continuous improvement, collaboration, and operational excellence. Build organizational capability through training, process standardization, and knowledge-sharing initiatives. Facilitate quarterly carrier business reviews to strengthen carrier accountability, performance, and strategic partnerships. Develop and monitor carrier performance metrics, service levels, capacity commitments, and contract adherence. Lead a small team of Carrier Management Specialists and serves as the central point of coordination between Inbound Operations, Transportation Central Operations, Supply Chain Optimization (SCO), and external carriers. Drive market intelligence efforts by delivering recurring insights and transportation market updates to Logistics Planning, Procurement, and senior leadership teams. Identify emerging transportation market trends, risks, and opportunities and provide strategic recommendations. Ensure compliance with internal controls, audit requirements, transportation policies, and contractual obligations. Develop reporting, analytics, and process improvement solutions that increase visibility and decision-making effectiveness. Lead a small team of Carrier Management Specialists Serve as the central point of coordination between Inbound Operations, Transportation Central O…

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