Cargo Warehouse Supervisor

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard. On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air. The Cargo Warehouse Supervisor oversees the day-to-day warehouse operations to ensure the safe, secure, and compliant handling of cargo on behalf of airline customers. The role provides direct supervision of warehouse personnel, assigns and coordinates work activities, monitors operational performance, and ensures adherence to company, airline, customer, safety, security, and regulatory requirements. The Supervisor is accountable for operational execution, employee performance, safety leadership, service delivery, and regulatory compliance while supporting dnata's operational and customer service objectives. Essential Duties and Responsibilities Supervise daily warehouse operations during assigned shifts to ensure the timely, safe, secure, and accurate handling of cargo. Assign, prioritize, and direct daily work activities to ensure adequate stating coverage and efficient operational performance. Oversee cargo acceptance, storage, build-up, breakdown, and movement activities in accordance with company, airline, and regulatory requirements. Lead, coach, motivate, and support warehouse personnel to promote productivity, quality, compliance, and operational excellence. Conduct employee briefings, provide on-the-job training, monitor performance, and support employee development initiatives. Conduct performance coaching, document performance concerns, provide corrective feedback, and recommend corrective action in accordance with company policies and procedures. Monitor productivity, workforce utilization, operational metrics, and service performance and take corrective action as necessary to achieve operational objectives. Investigate, document, and resolve cargo discrepancies, damages, shortages, service failures, operational irregularities, and customer concerns in a timely manner. Conduct safety observations, promote compliance with safety programs, and identify and address unsafe conditions and behaviors. Ensure compliance with all applicable safety, security, customs, TSA, CBP, FAA, USDA, airline, customer, and company requirements. Coordinate e: ectively with airlines, freight forwarders, government agencies, customers, and internal stakeholders to facilitate e: icient cargo operations. Support audits, inspections, inventory controls, corrective action plans, and continuous improvement initiatives to maintain operational and regulatory compliance. Maintain accurate operational records, reports, training documentation, and compliance records as required. Perform other duties as assigned by management in support of operational and business requirements. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, …

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