Cargo/Warehouse Manager YUL
Swissport International AGJob Summary
To plan and manage all operational activities associated with cargo service handling in line with our procedures, policies, and brand values.
Job Responsibilities
• Accountable for the delivery of safe, efficient, and reliable cargo operations while meeting customer service expectations and operational objectives.
• Lead, motivate, and manage teams to achieve Service Level Agreements
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(SLA), productivity targets, and operational performance goals.
• Assist in monitoring operational performance and KPIs to identify opportunities and implement corrective actions.
• Ensure compliance with all safety, security, and regulatory requirements related to employees, equipment, facilities, and aircraft operations.
• Oversee workplace health and safety programs, incident reporting, investigations, return-to-work processes, and corrective actions.
• Oversee, monitor, and evaluate the operation's performance to ensure increased profitability and productivity.
• Monitor and analyze the Profit and Loss (P&L) statements for any variances and take appropriate action
• Monitor and track quality standards of the Cargo operation and ensure continuous improvements in workflows and services to maintain competitiveness.
• Ensure operational processes comply with ISO 9001, 45001, and 14001 standards while supporting audits and continuous improvement initiatives.
• Maintain accurate operational documentation, procedures, and compliance records.
• Monitor customer satisfaction, address service concerns, and implement improvement actions.
• Foster a culture of accountability, safety, continuous improvement, and employee development through effective leadership and coaching.
• Build and maintain strong relationships with internal stakeholders, customers, airport authorities, and business partners.
Qualifications and Competencies
• Minimum of 5 years of experience within the industry
• Excellent communication skills in French and English
• Eligible to work in Canada
• Strong customer focus with a commitment to operational quality and continuous improvement
• Knowledge of general office operations and business support functions.
• Must be available to work a flexible schedule, as required to support operational needs.
• Highly reliable professional with a strong sense of ownership, accountability, and commitment to operational excellence.
• Strong analytical and problem-solving skills to drive continuous improvement
• Ability to work in inclement weather
What we offer
• Competitive pay and bonus structure
• Paid training
• Group benefits (Insurance, RRSPs,
• Free parking