Cargo Service Representative – Miami (MIA)
AIR CHINA• Salary: $23.00–$28.00/hour
• Job Schedule: 09:00–17:30 (rotating shifts, including weekends and evenings based on flight schedule)
MUST HAVE (Non-Negotiable Requirements)
Before applying, please confirm you have:
• Valid U.S. work authorization (NO visa sponsorship available)
• Fluent English speaking ability (daily customer interactions)
• Ability to work rotating shifts (early mornings, even
...
ings, weekends)
• Access to reliable transportation to MIA Airport (on-site work, no remote)
• High school diploma or Associate's degree minimum
If you cannot meet ALL of the above, please do not apply.
Job Summary:As a Cargo Service Representative, you are the critical link between our customers and flight operations at Miami International Airport. In this fast-paced, customer-facing role, you will monitor real-time cargo shipments, resolve issues under tight deadlines, and maintain accurate documentation.Expected pay rate: $23.00–$28.00/hour (depending on experience and qualifications)Key Responsibilities:
1. Shipment Tracking & Communication
• Monitor real-time cargo status in tracking systems
• Proactively notify customers of status updates via phone, email, or SMS
• Respond to customer inquiries daily, often with urgency
2. Issue Resolution & Problem Solving
• Handle and resolve cargo-related issues (delays, damages, customs hold-ups) quickly
• Investigate discrepancies between manifest and actual cargo
• Escalate complex issues to management when needed
3. Documentation & Compliance
• Maintain accurate records of all inbound and outbound shipments
• Ensure all cargo documentation meets airline and customs compliance
• Prepare daily reports and participate in audits (100% accuracy expected)
• Input data into multiple systems with attention to detail
4. Customer Service Excellence
• Respond to customer complaints with solutions, not just acknowledgments
• Handle billing inquiries and payment issues
• Provide updates on damaged or delayed shipments with empathy and professionalism
• Represent Air China positively to customers and external partners
5. Flight Operations Support
• Coordinate with ground operations to ensure timely cargo loading/unloading
• Monitor flight schedules and adjust priorities based on departures
• Monitor flight schedules and adjust priorities based on departures
Required Qualifications
• Associate Degree in Business, Logistics, Supply Chain, or equivalent professional experience
Alternative: 2+ years in airline/cargo operations, customer service in transportation, or logistics coordination
• FLUENT English (verbal and written):Must be comfortable speaking with customers and vendors daily
• Proficiency with Microsoft Office (Excel especially important for data entry)
• Valid U.S. work authorization without future sponsorship requirements
• Ability to work rotating shifts including late-night or overnight shifts
• Must be on-site: No remote work; daily presence at MIA required
• Strong attention to detail: Cargo operation errors can lead to serious safety issues
Preferred Qualifications
• Bachelor's Degree in Business, Logistics, Supply Chain, or Operations
• Bilingual preferred: English + Mandarin Chinese OR English + Spanish
• 1+ years of experience in:
Air cargo operations / cargo handling
Customs clearance / international logistics
Airline ground operations
• Customer service experience in high-volume, time-sensitive environments
• Basic knowledge of import/export regulations
Benefits Package：
• 401(k) Retirement Plan
• Health Insurance
• Paid Time Off including vacation, sick days and holidays
• Career Development
• Recognition Program: employee recognition awards on a regular basis
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