Cannabis Order Processing Agent

Who We Are Tree of Life is a retail cannabis dispensary built by a passionate team of professionals who share a strong, community‑first worldview. As we grow, our mission is to give back 50–70% of net profits to non‑profits across Southern Nevada. We believe in lifting others as we rise—and that includes our team. We want you to feel good about where you work and aligned with the impact your work creates. We’re proud to have low turnover, a supportive culture, and steady growth . Our Mission Our goal is to achieve 100% customer satisfaction through: Compassionate, knowledgeable customer service Competitive pricing High-quality cannabis products Strong teamwork Meaningful community involvement Our Values: TRUST Teamwork – Show up mentally and physically for your team Respect – For customers, coworkers, and yourself Unity & Urgency – Supporting each other with purpose strengthens our team and community Service – We are a retail service business serving a product we love while giving back Transparency – Honesty builds trust with our team and our community About the Role As an Online Fulfillment Specialist at our licensed North Las Vegas cannabis dispensary, you will play a key role in ensuring our customers receive accurate, timely, and compliant orders. This position is responsible for pulling and preparing online orders for in-store pick-up, curbside service, and delivery. The ideal candidate will have a strong attention to detail, knowledge of Nevada cannabis regulations, and the ability to thrive in a fast-paced, high-volume environment. Responsibilities Process online orders through our point-of-sale system, ensuring accuracy and compliance. Pick products from inventory based on order details, verifying each item matches the customer's selection. Inspect and package orders in accordance with Nevada Cannabis Compliance Board (CCB) guidelines, including proper labeling, exit packaging, and customer purchase limits. Organize fulfilled orders by method: in-store pickup, curbside, or delivery, ensuring proper handoff to front-of-house or delivery staff. Verify IDs and age requirements per NRS 453 and dispensary protocols for curbside interactions. Communicate effectively with delivery drivers, inventory staff, and budtenders to maintain workflow and minimize delays. Maintain an organized, clean, and compliant fulfillment area. Accurately log fulfilled orders and flag any discrepancies or issues to management. Assist with inventory audits, restocking, and compliance logs as needed. Stay up to date with Nevada cannabis regulations and dispensary SOPs (standard operating procedures). Requirements Previous experience in retail, cannabis, warehouse fulfillment, or related field preferred. Must be 21 years of age or older with a valid ID. Ability to obtain a valid Nevada Cannabis Agent Card (registered through the Cannabis Compliance Board). Detail-oriented with strong organizational and time management skills. Comfortable working with POS systems, inventory tools, and order-tracking software. Knowledge of cannabis products and consumption methods is a plus (training provided). Able to work in a fast-paced environment and meet daily order quotas. Ability to stand, walk, bend, and lift up to 25 lbs for extended periods. Comfortable working in a back-of-house setting with minimal customer interaction Role Overview As an Online Fulfillment Specialist , you play a critical behind‑the‑scenes role in delivering a smooth, accurate, and compliant customer experience. You’ll be responsible for pulling, packaging, and preparing online cannabis orders for in‑store pickup, curbside service, and delivery , ensuring every order meets Nevada Cannabis Compliance Board (CCB) requirements. This role is ideal for someone who thrives in a detail‑oriented, high‑volume environment , enjoys structured processes, and prefers a back‑of‑house position with minimal customer interaction. What You’ll Do O…

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