(CAN) Senior Manager, Business Operations eCommerce (IC)-1

Résumé des fonctions... The Senior Manager, Business Operations eCommerce leads the development and execution of strategic initiatives for eCommerce operations, encompassing planning, implementation, and optimization of omnichannel solutions and OMNI store space and layout design to enhance customer experience, drive operational efficiency, optimize capacity, speed, cost and achieve business objectives. Ce que vous ferez... The Senior Manager, Business Operations eCommerce develops and executes strategic roadmaps for eCommerce operations, aligning with long-term and short-term business goals. This involves identifying opportunities, leveraging insights to inform actionable plans, and supporting cross-functional teams in implementing these strategies. The role owns the design and optimization of OMNI store space and layouts, ensuring physical operations are designed to maximize capacity, speed, and cost efficiency while evolving solutions that keep the business competitive. The role requires collaboration with product, marketing, finance, operations, legal, and customer support teams, working closely with Store Operations, Format Development, eCommerce and Finance, to build and manage the necessary tools, processes, and workflows that enhance the eCommerce platform and in-store OMNI operations. The position oversees the planning and execution of strategic programs, including managing vendor relationships, contracts, and service delivery to ensure high-quality customer experiences. The Senior Manager also focuses on optimizing costs and improving performance through continuous assessment and implementation of best practices. Developing and maintaining strategic partnerships with third-party service providers to support the growth and competitiveness of the eCommerce platform and OMNI store operations is critical. Responsible for leading data analysis and business reviews, the role engages with internal and external stakeholders to drive continuous improvement and achieve operational excellence. The Senior Manager acts as a subject matter expert, ensuring solutions leverage industry best practices and leading practices in OMNI space and layout design and comply with legal and compliance policies. Additionally, the role involves developing robust plans to enhance user journeys and platform experiences, fostering a customer-centric culture. Coaching and developing a team to support innovative ideas, cost-effective opportunities, and business case development is also a key responsibility. This position aims to improve overall eCommerce operations, store capacity and operational effectiveness, aligning with the company's growth plans and omnichannel objectives. Qualifications: 5+ years in store/space design, eCommerce fulfillment, industrial engineering, capacity planning or operations design. Strong experience designing and optimizing four-wall fulfillment space, including equipment, operational flows, layouts, adjacencies and space utilization. Experience establishing scalable layout, design and capacity standards across multiple locations. Strong understanding of the relationship between demand, process, equipment, space and operational capacity. Experience with Revit, Mappit or similar digital space/layout tools, and platforms such as Quickbase or Captimus, is an asset. Strong cross-functional leadership and ability to translate complex operational requirements into practical designs and executive-level recommendations. Bachelor’s degree in Industrial Engineering, Engineering, Supply Chain, Operations, Analytics or a related field, or equivalent relevant experience. Experience in omnichannel retail, store fulfillment or high-volume operational space design would be a strong asset. The role owns the design and optimization of eCommerce fulfillment space within the four walls, integrating equipment, operational flows, capacity requirements and standardized layouts to create scalable, efficient store fulfillment …

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