Campus Store Manager

Position Vacancy - Campus Store Manager Position Summary The Campus Store Manager is responsible for the overall leadership, management, and daily operations of the Westminster College Campus Store and remote retail TG2 trailer. This position oversees retail operations, inventory management, purchasing, e-commerce, budgeting, employee supervision, and vendor relationships to ensure the Campus Store effectively supports the needs of students, faculty, staff, alumni, prospective students, and visitors. The Campus Store Manager ensures the availability of college apparel, gifts, office supplies, and other merchandise while creating a welcoming, customer-focused retail environment aligned with the College’s mission and operational goals. Essential Duties and Responsibilities Direct daily operations of the Campus Store and remote retail trailer to ensure efficient, high-quality customer service. Manage the selection, purchasing, and inventory of apparel, gifts, office supplies, and other merchandise. Source and procure college-branded apparel, promotional items, and specialty merchandise. Create designs for unique seasonal merchandise. Prepare purchase orders, requisitions, and vendor communications related to procurement activities. Manage Campus Store websites and e-commerce platforms, including product listings, images, content updates, FAQs, and time-sensitive communications. Hire, train, schedule, supervise, evaluate, and provide guidance to Campus Store employees and student workers. Develop staffing schedules and oversee daily operations to maintain appropriate coverage and service levels. Establish and maintain effective relationships with vendors, online retailers, campus organizations, and external business partners. Process merchandise returns, prepare shipping documentation, and manage vendor credits. Monitor inventory levels, oversee stockroom organization, and maintain accurate inventory records. Coordinate annual physical inventory processes and inventory control procedures. Assist with budget management, including invoice approval, cash reporting, accounts receivable reporting, and financial documentation. Maintain accurate operational records, reports, and correspondence. Manage commencement regalia operations, including ordering, billing, distribution, returns, and coordination with students, and trustees. Develop merchandising strategies, promotional campaigns, and seasonal displays to increase sales and enhance the customer experience. Ensure compliance with college policies, financial procedures, and retail best practices. Perform additional duties as assigned in support of the College’s mission and operational objectives. Required Knowledge, Skills, and Abilities Knowledge of retail management, merchandising practices, and customer service standards. Knowledge of purchasing procedures for educational materials, apparel, promotional products, and retail merchandise. Knowledge of inventory management, retail accounting, and business operations. Experience with point-of-sale (POS) systems, cash handling procedures, and retail technology. Ability to troubleshoot and repair hardware and software issues. Knowledge of inventory control processes and annual physical inventory procedures. Proficiency with Microsoft Office applications. Working knowledge of Adobe Photoshop preferred. Experience with ARC Suite, GM2 Merchandise Management, PI Inventory, and INSite web design software helpful. Knowledge of UPS shipping procedures and shipping documentation preferred. Strong organizational, analytical, and problem-solving skills. Excellent written and verbal communication skills. Ability to manage multiple priorities, meet deadlines, and adapt to changing operational needs. Ability to establish and maintain effective working relationships with students, faculty, staff, vendors, and external partners. Ability to work independently while exercising sound judgment and decision-making. Qualifications Demonstrated ex…

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