Call Steward/Dispatcher

Overview The Call Steward is responsible for coordinating and dispatching union workers to job assignments based on employer requests, availability, qualifications, and union procedures. This position ensures efficient staffing, accurate recordkeeping, and effective communication between union workers, employers, and union representatives. Responsibilities Receive and process labor requests from employers for upcoming events, productions, and work assignments. Contact and dispatch union workers to available job opportunities based on qualifications, availability, and established union procedures. Maintain accurate records of job calls, member availability, work assignments, and dispatch activity. Communicate job details, including reporting times, locations, positions, and employer requirements. Coordinate last-minute staffing changes, cancellations, and replacements to ensure adequate coverage. Maintain and update worker contact information, classifications, skills, and availability. Respond to inquiries from union members and employers regarding job assignments and scheduling. Ensure dispatch procedures comply with applicable collective bargaining agreements and union policies. Assist with resolving scheduling conflicts and staffing concerns in a timely and professional manner. Collaborate with union leadership and administrative staff to support daily operations. Requirements Strong English communication and writing skills, with sound organization and attention to detail Customer service problem-solving skills and the ability to communicate professionally with workers and employers. Computer skills and technical proficiency, including Microsoft Excel, data entry, and accurate typing Call center experience is helpful; familiarity with customer support, client communication, outbound calling, or sales is an asset Bilingual or multilingual abilities are welcome Pay: $20.00 - $22.50 per hour Expected hours: 40.0 per week Benefits: On-the-job training Experience: Microsoft Excel: 1 year (Required) Dispatching: 1 year (Preferred) Ability to Commute: Fort Lauderdale, FL 33309 (Required) Work Location: In person

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