Call Receiving Officer

General Purpose Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Main Job Tasks and Responsibilities answer calls and respond to emails handle customer inquiries both telephonically and by email research required information using available resources manage and resolve customer complaints provide customers with product and service information enter new customer information into system update existing customer information process orders, forms and applications identify and escalate priority issues route calls to appropriate resource follow up customer calls where necessary document all call information according to standard operating procedures complete call logs produce call reports Education and Experience NYS DOH EMT certification ( or enrollment in an EMT course within 180 days ) NYS driver's license proficient in relevant computer applications knowledge of customer service principles and practices some experience in a call center or customer service environment good data entry and typing skills knowledge of administration and clerical processes Key Competencies verbal and written communication skills listening skills problem analysis and problem solving customer service orientation organizational skills attention to detail judgment adaptability team work communication skills persuasiveness problem solving adaptability stress tolerance high energy level

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