Business Systems Manager
Gardner-White FurnitureDescription: Summary: Gardner White is seeking a results-driven Business Systems Manager with experience leading ERP analysts, partnering with business stakeholders, and supporting enterprise-wide system implementations from design through go-live and post-production support. Skilled in project governance, testing coordination, data migration validation, cutover readiness, issue resolution, and change management. Demonstrated ability to provide functional leadership across sales, warehouse, inventory, procurement, and integrated business processes while developing high-performing teams and establishing scalable support models. Known for translating business requirements into effective system solutions, driving process standardization, and ensuring successful adoption of new ERP capabilities. Job Responsibilities: Implementation & Project Delivery Take an active, hands-on role in day-to-day project work for the SAP S/4HANA Cloud Public Edition implementation, working alongside SAP Services, integration partners, and the ERP analyst team. Review configuration, process designs, and functional specifications for fit with Gardner-White's business and with SAP standard; flag gaps early and help drive decisions to closure. Coordinate and track the team's project deliverables, including test scripts, data migration validation, key user training materials, and cutover tasks. Help plan and run system integration testing and user acceptance testing, including defect triage, retesting, and sign-off with business owners. Support data migration by guiding analysts through pre-load and post-load validation and the resolution of data quality issues. Help maintain the project RAID log (risks, actions, issues, decisions) and raise risks that affect go-live readiness. Act as a functional voice in project meetings, design sessions, and status reviews, and step in for the Director of Business Systems when needed. Team Leadership & Analyst Development Lead, coach, and develop a team of four ERP analysts as they move from supporting Storis to supporting SAP S/4HANA Cloud Public Edition. Support the analysts in owning their functional areas (including warehouse management and sales) rather than taking that ownership over; review their work, answer the questions they cannot yet answer, and help them grow into the experts for their areas. Build an individual SAP skill plan for each analyst and track progress toward independent support. Use the implementation and hypercare period for knowledge transfer: pair analysts with SAP Services consultants and make sure what the consultants know stays at Gardner-White. Set the standard for how the team works a support ticket: reproduce the issue, trace the document flow, document the fix, and close the loop with the business. Serve as the escalation point between the analysts and the Director of Business Systems. Cross-Functional Process Guidance Provide senior functional guidance on issues that cross process boundaries, such as how a sales order drives a delivery, a warehouse task, a stock movement, and a financial posting. Help the analysts work through end-to-end scenarios that touch more than one area, including special orders, direct-ship orders, stock transfers, customer deliveries, and returns. Understand how SAP connects to DataXstream OMS+, DispatchTrack, and other integrated systems well enough to help the team isolate where a problem starts. IT Service Management & Production Support Establish and run the day-to-day SAP support model using ITIL-aligned practices for incident, service request, problem, and change management. Define ticket categories, priorities, and service levels in the ITSM tool, and report on ticket volume, aging, and service level performance. Determine whether an issue is configuration, master data, user process, integration, or an SAP defect, and route it accordingly. Manage the day-to-day working relationship with Gardner-White's Application Management Services (AMS) partner and …