Business Systems Lead – SAP & Serialization

Business Systems & SAP Manager A growing pharmaceutical organization is seeking a hands-on Business Systems & SAP Manager to own and support the technology that keeps its distribution operations running. This individual will serve as the primary onsite resource for SAP, pharmaceutical serialization, and warehouse systems while partnering with global IT teams, external vendors, and internal stakeholders across Quality, Supply Chain, and Operations. This role is ideal for someone who enjoys working closely with the business, resolving immediate system challenges, improving processes, and maintaining a compliant, inspection-ready environment. Responsibilities: SAP & Enterprise Applications Serve as the local lead for SAP and connected applications supporting order-to-cash, warehouse, distribution, and supply chain processes Manage user provisioning, master data quality, system interfaces, and enhancement requests Coordinate testing, validation, and rollout activities for system changes and upgrades Partner with business teams to identify opportunities to improve processes and system functionality Serialization & Traceability Monitor and maintain platforms supporting DSCSA and pharmaceutical traceability requirements Investigate and resolve serialization exceptions, EPCIS messaging failures, and trading partner connectivity issues Support onboarding of new customers and trading partners to the serialization network Manage reconciliation activities, compliance reporting, procedures, and supporting documentation Warehouse & Distribution Technology Partner with warehouse technology providers to troubleshoot issues and implement system improvements Maintain accurate user guides, procedures, and training materials as systems and processes evolve Validation & Compliance Support computer system validation activities, including protocols, test execution, change control, and periodic reviews Prepare for and support customer audits and regulatory inspections Maintain complete and accurate system documentation in accordance with applicable regulatory requirements Vendor & Service Provider Management Serve as the primary liaison between local users, corporate IT, software vendors, and outsourced support teams Monitor vendor responsiveness and SLA performance and escalate issues when appropriate Oversee managed service providers supporting day-to-day desktop and infrastructure needs Continuous Improvement Identify manual or repetitive processes that can be improved through automation, reporting, or streamlined workflows Lead technology initiatives from initial scoping and requirements gathering through testing and go-live Qualifications: Bachelor's degree in Information Technology, Computer Science, Engineering, Supply Chain, or a related discipline 5+ years of experience supporting enterprise applications within an FDA-regulated or similarly controlled environment Strong hands-on SAP experience, particularly within Sales and Distribution and warehouse management environments such as EWM or WM Direct experience with pharmaceutical serialization and DSCSA requirements Familiarity with GS1 standards and EPCIS event data Experience managing vendors, consultants, and offshore or distributed teams Strong troubleshooting and problem-solving skills Ability to communicate effectively with both technical and business stakeholders Ability and willingness to work onsite on a consistent basis Nice to Have Experience within pharmaceutical manufacturing, wholesale distribution, or third-party logistics Hands-on experience with serialization platforms such as TraceLink, SAP ATTP, rfxcel, or comparable solutions Experience with SAP S/4HANA Working knowledge of 21 CFR Part 11 and computer system validation practices Experience with reporting, workflow automation, or process improvement tools What Success Looks Like Reduced recurring serialization and DSCSA exceptions Improved stability of SAP and traceability systems Faster resolution of business-critical tech…

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