Business Operations Support Lead

Job Brief Lead the regional Business Operations Support (BOSS) team, providing reliable internal and external customer service and end-to-end oversight of order-to-cash, invoicing and inventory administration. Who We Are Dyno Nobel is a global leader in commercial explosives, manufacturing and blasting technology, delivering innovative solutions to the mining, quarry, construction, and seismic industries. With a legacy of safety, performance, and technical excellence, Dyno Nobel is known for pushing the boundaries of what's possible in commercial explosives—helping customers optimize operations, improve productivity, and reduce environmental impact. Backed by a team of dedicated professionals and a commitment to continuous improvement, Dyno Nobel sets the standard for reliable and responsible blasting manufacturing and services worldwide What You'll Do: As a Business Operations Support Lead, you will lead the regional Business Operations Support (BOSS) team, providing reliable internal and external customer service and end-to-end oversight of order-to-cash, invoicing and inventory administration. You will be accountable for consistent, accurate and timely execution across sites, including order processing, delivery tracking, customer pricing, product movements, reconciliations, purchase orders and associated financial transactions. Other duties include: Own regional operating procedures, controls, issue escalation and process improvement while coaching a small team and partnering with Operations, Sales, Supply Chain and Finance Lead, coach and develop a regional BOSS team of approximately 2–4 employees; allocate work, establish coverage and manage priorities Oversee the regional order-to-cash process, from customer requirements and order entry through delivery, invoicing and resolution Ensure SAP sales orders, goods issues/receipts, customer invoices and related transactions are accurate and processed on time Own regional invoicing quality, completeness and timeliness; verify customer pricing, service charges, surcharges and approvals Oversee inventory administration at all supported sites, including movements, stock counts, reconciliation and discrepancy resolution Coordinate with Operations and Supply Chain on customer demand, purchasing, deliveries and alternative inventory options Monitor open and overdue orders, un-invoiced deliveries, billing exceptions and inventory variances; drive timely closeout Act as escalation point for complex customer, site, service, invoice and inventory issues; coordinate practical resolutions Lead daily team coordination and proactively communicate service or transaction risks to relevant stakeholders Maintain effective internal and external customer relationships; ensure clear communication and reliable follow-through Provide regional order, delivery and inventory information to commercial planning and Sales & Operations Planning Own accuracy and maintenance of customer master data and other critical SAP records within the team’s remit Work with Finance, AP and AR to resolve credits, debits, payment questions and transaction discrepancies Ensure appropriate authorizations, segregation of duties, records and controls are applied across regional processes Maintain documented, current and accessible SOPs for all critical BOSS processes across sites, with clear ownership and training Standardize processes, monitor adherence and provide cross-training to ensure continuity during absences and staff changes Investigate recurring process failures and root causes, implement corrective actions and escalate material control risks Monitor team performance using practical measures such as billing timeliness, accuracy, aged exceptions and inventory reconciliation Work directly on priority customer accounts and complex transactions as needed to support the team and maintain service Lead continuous improvement initiatives that simplify workflows, reduce manual rework and strengthen regiona…

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