Business Operations Specialist II

The Business Operations Specialist II will define and translate business needs into execution in the ICE Encompass, ICE Black Knight, MyIBMCLoan, MyIBMCHQ, and other related IBMC systems and programs. Responsible for effective configuration, operation, maintenance, and enhancements of business managed systems. Act as a liaison with the IBA technology department for IT managed systems changes. 

•  Projects: Work with project management team to define, develop, set up and execute new business programs, initiatives and enhancements for all areas of IBMC. This may include development efforts with both IT and business managed systems. Leads, designs, tests and implements these ideas. Ensure that impacts to/from other systems are set up and executing effectively.  
•  Enhancements: Work with management and staff to define, set up, test and implement new IBMC systems enhancements and development. This may include new workflows, forms, business rules and documents. Leads, designs, tests and implements these ideas. Ensure that impacts to/from other systems are set up and executing effectively. 
•  Maintenance: Set up and maintain products and programs within Encompass, MSP Black Knight, and other related business managed systems. 
•  QA/Testing: Define and execute testing efforts for requested system and process changes. Test vendor software updates as necessary.  
•  Documentation and training: Maintains system guidelines by writing and updating policies, procedures and user documentation. Provides appropriate training on system enhancements/changes. Prepare reports by collecting, analyzing and summarizing information and trends.
• Daily Support: Troubleshoot the systems when   there is an issue reported in a timely manner. Ensure issues are identified, tracked,   reported on and resolved in a timely manner. Administer the creation, modification and deletion of employees in the   business applications.
•  Demonstrate behaviors that are consistent with the IBMC values, philosophies, and leadership characteristics. 

Required Work Experience:  Banking/Financial Services experience. Mortgage origination or servicing experience preferred. Project management and/or system analysis preferred. 

Technology Skills:  3-5 years system administration / configuration / programming experience desirable. ICE Encompass or ICE Black Knight experience preferred. 

Required skills or traits for the position:   

· Demonstrated ability to work on projects across multiple functional areas

· Must be able to work independently

· Understands the business issues and data challenges of the mortgage industry

· Ability to communicate with other employees in the company in both technical and non-technical roles

· Ability to communicate effectively in writing and orally