Business Operations Specialist

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work , offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally. Job Responsibilities : The Business Operations Specialist is responsible for managing the day-to-day operational activities of assigned customer accounts, ensuring accurate order processing, timely fulfillment, inventory coordination, and compliance with customer requirements. This position works closely with Sales, Supply Planning, Logistics, overseas headquarters, third-party logistics (3PL) providers, carriers, and customers to support successful order execution and delivery. The role requires strong organizational skills, attention to detail, problem-solving abilities, and the effective use of technology, AI, and automation to improve operational efficiency. Essential Duties and Responsibilities Customer Account & Order Management Manage daily operational activities for assigned customer accounts, including order receipt, processing, validation, fulfillment, and delivery follow-up. Review incoming customer orders for accuracy, completeness, pricing, quantities, delivery requirements, and compliance with established procedures. Validate customer orders against approved supply allocations and escalate shortages or allocation discrepancies to Supply Planning. Communicate allocation outcomes and fulfillment updates to Sales and coordinate necessary order adjustments. Process order changes, cancellations, backorders, and other customer requests in accordance with established procedures. Maintain accurate order records and transaction data in SAP and applicable customer systems. Logistics, Fulfillment & Inventory Coordination Coordinate order releases, routing requests, shipping instructions, delivery appointments, and transportation requirements with 3PL providers, warehouses, and carriers. Monitor shipment execution, tracking, and delivery performance to ensure customer commitments are met. Prepare and validate advance shipping notices (ASNs), EDI transactions, shipping documentation, and customer portal updates. Monitor inventory availability and reconcile discrepancies between SAP, warehouse systems, and customer orders. Coordinate inventory transfers, Material Transfer Requests, returns, and related operational transactions as assigned. Work with overseas headquarters and internal departments to resolve fulfillment, inventory, and shipping issues. Escalate significant supply, inventory, logistics, or delivery concerns to appropriate stakeholders. Customer Compliance & Chargeback Management Maintain knowledge of assigned customers’ routing guides, shipping requirements, delivery windows, and compliance standards. Ensure orders and shipments comply with customer-specific operational requirements. Investigate customer shortages, deductions, chargebacks, routing violations, and delivery discrepancies. Coordinate supporting documentation and dispute submissions with Finance, Logistics, 3PL providers, carriers, and customers. Identify recurring compliance issues and recommend corrective actions to reduce financial exposure. Reporting, Reconciliation & Operational Controls Maintain accurate operational records, customer order information, inventory transactions, and fulfillment documentation. Prepare routine account-level reports covering open orders, shipments, inventory discrepancies, delivery performance, and operational exceptions. Support month-end closing activities, inventory reconciliations, returns processing, and other assigned operational requirements. Investigate transaction discrepancies and coordinate timely corrections. Follow established internal controls, standard operating procedures, an…

View the full posting and apply