Business Operations & Outbound Supervisor - Radiology Clinical Support - FT - Day

Overview: UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health - Orange, UCI Health - Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties. As Orange County’s only academic health systems, UCI Health is home to the only National Cancer Institute-designated comprehensive cancer center based in the county, the region’s only American College of Surgeons-verified Level I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 Geriatric Emergency Department and a nationally recognized regional burn center verified by the American Burn Association. Powered by UC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County and southeast Los Angeles County through excellence in patient care, research and medical education. Responsibilities: Position Summary: Reporting to the Business Operations & Patient Access Manager, the Radiology Business Operations and Outbound Supervisor provides support within the area of business operations consisting of data analysis, collection, reporting, business intelligence, dashboard maintenance, and provide consult in the analysis of operational, clinical, and financial data within the department of radiology. The incumbent may support data and reporting in various systems, software/ programs and will provide internal department support on an ad hoc basis to the enterprise teams (Rad IT, Epic, Radiant, DSS, Revenue Integrity, etc.). Provides the leadership, supervision, and coordination of day-to-day operations of the outbound radiology patient access center team, which includes call center outbound and/or molecular imaging scheduling/ authorization team supervision and management. Monitors the operations of a unit and works collaboratively with peers to ensure department goals are met and polices and procedures are followed. Fills in for and works as a call center agent as requested or needed. Qualifications: Required Qualifications: Must possess the skill, knowledge and ability essential to successfully perform assigned duties Must demonstrate customer service skills appropriate to the job Minimum 2 years’ experience working as a supervisor/ lead in a customer focused industry or healthcare Minimum 2 years’ experience with data analytics, reporting, and data software such as tableau, Power Bi Minimum 2 years of scheduling or authorization experience Experience working with MS Office Experience with customer service-related call management or scheduling of patients Excellent written and verbal communication skills in English Excellent computer skills and experience with a thorough working knowledge of Microsoft Excel and is comfortable with data collection/ analysis/ reporting in excel Demonstrated working knowledge of medical terminology. Demonstrated leadership skills to supervise, motivate and develop staff Demonstrated ability to problem solve, prioritize and organize work Demonstrated ability in assisting in the developing and implementation of functional change to meet organizational goals Bachelor's degree Ability to maintain flexibility and work well in a fast paced, constantly changing environment Ability to maintain a work pace appropriate to the workload Ability to establish and maintain effective working relationships across the Health System Ability to effectively evaluate personnel Preferred Qualifications: Understanding of medical insurance plans appointment scheduling Must understand basic budget, billing, and cost accounting functions Knowledge of University and Medical Center organizations, policies, procedures and forms Knowledge of UCI policies and procedures Knowledge and experience in scheduling molecular imaging appointments…

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