Business Operations Manager - Charlotte

CBRE is using this platform to provide general information to individuals who want to learn more about a career at CBRE. If an opportunity opens that matches your qualifications, we will reach out to you at that time. We are growing a world-class organization with a world-class team and appreciate your interest in CBRE. We welcome you to explore our Careers page and apply directly to any positions that interest you. We will not consider the submission of resumes on this platform as an expression of interest in any posted position at CBRE. Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. About the Role: As a Business Operations Manager, you will be responsible for planning, managing and directing business operations for a division within the GWS Local AMS business, supporting FM operations, project management, finance, commercial, contract administration, licensing, and data reporting. What You’ll Do: Create, manage and implement training program(s), business processes and system training program(s). Support and communicate policies, procedures and initiatives to ensure consistency across the business. Encourage collaboration to share knowledge, best practice and process improvements across the division and AMS business. Identify and implement innovations to enhance performance of the business units and support functions. Partner with business teams and departments to identify and implement organizational best practices. Support the transitioning of new accounts; offering guidance in the financial and technology system. Contribute to the implementation of new Operations, Finance, Commercial and/or Procurement procedures to the Business Unit teams, including the development of training materials. Support the buildout and maintenance of SharePoint and document management sites for Local AMS. Lead the new business unit implementation process. Support people engagement and account DE&I objectives, promoting and maintaining CBRE culture. Prepare data reports for financial and other business metrics. Analyze trends to identify opportunities to improve financial and commercial performance. Maintain finance system data; ensuring the BU BOMs and Contract Support team are delivering accurate processing of quotations, purchase orders, service orders and client and vendor invoicing. Subject Matter Expert (SME) for key systems/processes in subject teams and day‐to‐day functions of finance systems and provide training where needed. Advie and support the recruitment of BOMs and Contract Support at the BU and Account level. Support the onboarding and training of BOM’s & Contract Supports. Organizes coverage for absences within the Business Operations Managers team; stepping in where needed to fill in gaps. What You’ll Need: Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree (BA/BS) from four-year college or university. Minimum of five years of related experience or minimum of six plus years’ experience including four years of management experience; or equivalent combination of education and experience. Previous supervisory experience required Ability to: Comprehend, analyze, and interpret the most complex business documents. Write reports, manuals, speeches and articl…

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