Business Operations Manager

Founded in 2016 and headquartered in the Broad Ripple area of Indianapolis, IN, Haven Technologies is a leader in consumer safety products—best known for designing and manufacturing ISOtunes, an innovative line of Bluetooth-connected hearing protection devices. At Haven Technologies, we are building and scaling operations to match our rapid growth. We thrive on structure, accountability, and seamless execution. We are seeking an organized, analytical, and highly dependable Business Operations Specialist to join our team in Indianapolis. Why Join Haven Technologies? Impact: You’ll directly contribute to streamlining our core operations and helping a growing business scale. Autonomy: Take real ownership of processes from day one. Collaborative Environment: Work closely with leadership and cross-functional teams in a supportive, fast-paced setting. Casual dress code. Open puppy policy. Competitive salary: commensurate with experience Comprehensive benefits package: Approximately 50% of your healthcare premiums are paid for (individual and family) Health Care, HSA, Dental, Vision, Life Insurance, Pre-tax & Roth 401(k) Retirement Plan with generous 4% match, generous PTO and paid holidays, flexible work environment, parental leave policy. Office in downtown Broad Ripple: Enjoy this refurbished office with its own parking lot, walkability to restaurants, the Monon trail, and other Broad Ripple hotspots. About the Role Are you the type of person who naturally keeps things moving? Do you notice when a deadline is approaching, follow up before anyone has to ask, keep spreadsheets meticulously organized, and take initiative to solve problems? Do you want to work on a team that operates with a high level of integrity and respect for each other? If so, you’ll fit right in. This is a broad, hands-on operational role touching supply chain, inventory, order management, third-party logistics (3PL), supplier coordination, quality control, facilities, and cross-functional administrative support. Working directly alongside our Director of Operations, you will independently manage recurring operational workflows, communicate with external partners, maintain accurate records, and bring order to a fast-growing environment. This is not a purely administrative job—it is an execution and ownership role designed for a proactive problem solver. Key Responsibilities 3PL & Fulfillment Management: Serve as the primary day-to-day contact with our U.S. 3PL provider. Monitor order fulfillment, coordinate exceptions/manual orders, participate in weekly account management calls, maintain SOPs, and resolve or escalate fulfillment issues. Inventory & Order Management: Track inbound shipments, monitor stock availability (low-stock/out-of-stock alerts), coordinate Amazon FBA replenishment shipments, and support product tracking requirements (batch codes, packaging, firmware). Identify and resolve inventory discrepancies. Supplier & Purchasing Support: Maintain regular communication with suppliers regarding PO status, production timelines, quantities, and documentation. Assist with procurement planning, purchasing analysis, and PO recommendations. Quality & Product Support: Coordinate quality documentation, track defects and inspection results, collect data on returns, and follow up on corrective actions. Freight & Shipping Coordination: Support domestic and international shipping logistics, review freight invoices for discrepancies, maintain compliance documentation, and assist with shipping cost analysis. Operational Data & Process Improvement: Maintain accurate operational data across systems and spreadsheets, prepare recurring reports, track KPIs, create SOPs, and help implement process improvements. Facilities & Office Operations: Coordinate office supplies, utilities, vendor management, facility security, and routine office needs to ensure a clean, functional workspace. Cross-Functional HR & Finance Support: Facilitate administrative pr…

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