Business Operations Manager

Brick Brigade LLC is seeking an experienced, entrepreneurial Business Operations & Growth Manager to lead our retail and e-commerce operations, develop our team, improve profitability, and help scale our growing business. We are looking to further expand our business from Forsyth, GA into the Middle GA area. We are looking for a strategic, results-oriented leader who understands how to build and manage a successful business. This is not a traditional retail store manager position. Our ideal candidate will focus on developing employees, improving operational systems, identifying growth opportunities, and creating a business that operates efficiently and profitably. Primary Responsibilities Business Leadership & Strategy Oversee daily retail, e-commerce, and warehouse operations. Develop and execute strategies to increase revenue and profitability. Establish measurable business goals and performance expectations. Identify opportunities for expansion, operational improvements, and new revenue streams. Develop processes that allow the business to scale efficiently. Provide ownership with regular financial and operational performance reports. Team Leadership & Development Lead, coach, and develop a team of employees. Establish clear responsibilities and performance standards. Delegate daily operational responsibilities effectively. Develop employees who can independently manage assigned tasks. Oversee scheduling, training, and employee performance. Build a culture of accountability, teamwork, and continuous improvement. Retail & E-Commerce Growth Develop strategies to increase in-store and online sales. Monitor sales trends, customer purchasing behavior, and product performance. Improve online merchandising, product listings, and sales conversion. Identify marketing and promotional opportunities. Develop customer retention and repeat-purchase strategies. Evaluate opportunities to expand into new markets and sales channels. Financial Performance & Profitability Monitor revenue, gross margins, operating expenses, and profitability. Develop and manage operating budgets. Identify opportunities to reduce costs without compromising customer experience. Evaluate product profitability and inventory performance. Monitor key performance indicators and recommend corrective actions. Work with ownership to establish annual growth and profitability targets. Inventory & Operational Excellence Oversee inventory management across retail, warehouse, and online channels. Establish inventory accuracy and accountability standards. Improve inventory turnover and purchasing efficiency. Reduce inventory discrepancies, shrinkage, and unnecessary carrying costs. Develop standardized procedures for receiving, stocking, fulfillment, and shipping. Evaluate technology and automation opportunities that improve efficiency. Business Scalability Build repeatable systems and procedures that support business growth. Identify operational bottlenecks and implement solutions. Develop leadership capabilities within the existing team. Evaluate staffing, technology, and infrastructure needs as the company expands. Create processes that reduce dependence on ownership for routine decisions. Develop and execute a long-term operational growth plan. Qualifications Required Minimum 3–5 years of management experience in retail, e-commerce, or business operations. Demonstrated success leading employees and improving business performance. Strong understanding of financial statements, profit margins, and operating expenses. Experience managing inventory and purchasing. Ability to develop business strategies and execute measurable growth initiatives. Strong leadership, communication, and organizational skills. Experience using retail point-of-sale systems, inventory software, and spreadsheets. Proven ability to delegate responsibilities and hold employees accountable. Preferred Experience managing both physical retail and online sales. Experience with Square POS and Shopify e-c…

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