Business Manager, Procurement Operations

Application Deadline: 11/19/2026 Address: 320 S Canal Street Job Family Group: Business Management Administrative support for two Procurement Executives: Managing calendars and coordinating meetings and meeting rooms etc. Managing travel arrangements and completing expense reports as needed. Operate as Member of the Procurement Operations SLT Management of Chicago office for Procurement personnel Manage access and coordination of security access badges, workstations, lockers/drawer assignments Manage/coordinate Chicago team events/town halls Lead/Coordinate social events support Occasional travel for group meetings, project work, events In office requirement currently at 3 days per week, subject to change per PC&B leadership direction Supports an assigned senior leader in executing strategic priorities for the business/group. Gathers and integrates information to promote the effective and profitable operation of the business/group and enhances the Bank’s profile in the marketplace. Works with stakeholders to interpret financial and business results, understands the operating environment & emerging trends and provides planning, support and recommendations to improve operational effectiveness and tracks achievement of objectives. Supports the effective management of risk, including operational and compliance risk and management of the attestation/reporting process specific to the business. Provides strategic counsel on community/industry events and directs and coordinates the logistics of these events. Supports the development of effective, consistent communications for the business/group senior leader and for the leadership team. Acts as a trusted advisor to assigned business/group and assists in the development of business strategies and plans to ensure readiness to meet changing business needs & strategies to support future growth. Assists in the development of strategic plans. Supports the determination of priorities, current initiatives and planned initiatives in partnership with the business/group and supports requirements related to strategic management for the business/group. Works with stakeholders to establish the key business initiatives/priorities to support the strategic direction. Influences and negotiates to achieve business objectives. Recommends and implements solutions based on analysis of issues and implications for the business. Leads the development of the communication strategy focusing on positively influencing or changing behaviour. Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Provides input into the planning & implementation of operational programs. Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Conducts independent review, analysis, and resolution of strategic issues. Monitors and tracks performance, and addresses any issues. Designs and produces regular and ad-hoc reports, and dashboards. Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels. Builds effective relationships with internal/external stakeholders. Ensures alignment between stakeholders. Acts as the primary point of contact for service / customer complaint escalations managing the process and communication and following up to ensure customer satisfaction and optimizing overall customer experience. Ensures the effective planning and control of unit operat…

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