BUSINESS MANAGEMENT ANALYST

Job ID: 66361 Job Category: Policy, Planning & Research Division & Section: Toronto Water, Strategic Planning & Workforce Dev Work Location: Metro Hall, 55 John St, Toronto, ON M5V 0C4 Job Type & Duration: Full-Time, Permanent Vacancies Salary Range: $89,337.00 - $132,880.00 Shift Information: Monday to Friday, 35 hours per week Affiliation: Non-Union Number of Positions Open : 2 Posting Period: 29-Sep-2026 to 14-Oct-2026 Toronto Water is the City of Toronto division responsible for all aspects of drinking water treatment and supply, wastewater collection and treatment, and stormwater management. The Division’s six business sections manage a large number of facilities and assets across the city, including treatment plants, pumping stations, water and sewer mains, laboratories and yards. As a Business Management Analyst within the Strategic Planning and Workforce Development unit, you will provide client-focused, value-added advisory services and lead initiatives that support business, technology, financial, operational, performance, and risk management objectives. You bring strong analytical, problem-solving, and research skills, with the ability to assess complex issues, develop practical solutions, and provide sound recommendations that support informed decision-making. You can communicate complex information clearly through reports, presentations, and stakeholder engagement, while effectively building consensus across diverse groups. This role requires an exceptional relationship builder and negotiator who thrives in a multidisciplinary environment, exercises sound judgment, and confidently collaborates with leaders at all levels on sensitive and complex matters. You are accountable, proactive, and comfortable working independently, challenging existing approaches constructively, and driving continuous improvement. Reporting to the Advisor, Strategic Planning & Business Support, you will contribute to a diverse portfolio of work that includes business and technology planning, process improvement, project management, performance measurement, financial analysis, strategic planning, and organizational change initiatives. You will also support the development, evaluation, negotiation, and administration of large-scale service agreements, procurement processes, and contracts, while leveraging a strong understanding of budgeting and financial systems. Certification or accreditation in Lean, Six Sigma, and/or Project Management is considered an asset. A vital analytical and strategic role in the water and wastewater field Leveraging your considerable strengths as an analyst, you’ll initiate and conduct industry and business research and analysis applicable to developments within the water and wastewater field, corporate policies and practices, legislation and initiatives by other levels of government. We’ll rely on you to document, map, analyze, design and re-engineer business processes to improve efficiency of operations and programs, and conduct feasibility studies and financial analyses to assess and integrate processes, technologies, and business requirements, and measure the cost and effectiveness of service delivery solutions, projects and programs. You’ll also develop and manage strategic business and operational planning activities, such as developing and writing detailed business cases, performance reports, and service delivery plans that support budget and resource allocations and/or recommend changes to programs, policies and procedures. Building relationships and delivering solutions in a multi-stakeholder environment Collaborative in approach, you’ll shape and define projects and initiatives in consultation with clients and stakeholders to determine the terms of reference, objectives, scope, methodology, activities, schedule, resource requirements, monitoring and performance measurement to be employed. You’ll also facilitate, coordinate and support internal and cross-divisional work…

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