Business Continuity & Vendor Management Specialist

Our culture is not just a poster in the hallway; it is a guiding principle we live by each and every day, one we carry forward even as our work changes around us. Non-stop change is part of our path, and we meet it by simplifying, not just doing more. That means this role is expected to accept and adopt High Tech, High Touch practices using artificial intelligence and other digital tools to simplify outdated, low-value work so technology handles the routine, freeing us to stay present for what only a person can do: building relationships, solving complex problems, and responding with genuine care. Digital tools don’t replace those relationships; they remove the barriers that get in their way. Central to this commitment is our cross-functional employee team, known as our "Culture Crew," dedicated to fostering community through engaging activities, reinforcing our cultural values, and ensuring their continuous integration into our daily operations. We define our culture according to our cultural pillars of: Membership Centric People Focused One Team Personal Achievement Innovation JOB SUMMARY This position coordinates Business Continuity Plan with the internal team and outside provider, as well as the Vendor Management program with relationship owners. ESSENTIAL FUNCTIONS May include any and/or all of the following: Coordinate the Business Continuity Program updates Assists Managers with input requirements of BCP phases Reviews input from Managers to provide: Consistency between departments Realistic goals for recovery and resources from each department Works with BCP vendor to plan and complete their annual testing requirements Submits annual goals for BCP program enhancements for approval by Supervisor Works with Branch/Department managers and I.T. to develop recovery options and plans for each location/department Meets with Crisis Management Teams and Business Unit recovery teams to ensure readiness Tests emergency communication methods at all levels at least annually Documents incidents as they occur and gathers input to improve response Coordinates compliance with the Vendor Management Program Ensures due diligence is performed on new vendors Follows up with managers on their annual updates Monitors contract renewals Ensures BCP vendor list is reconciled with Vendor Management Fulfills requirements for education and training Attend conferences and trainings as appropriate Monitor and distribute information regarding BCP, vendor management, and industry Assists the compliance department with audits BCP and vendor management related questions from inside the credit union Other duties as assigned KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS Knowledge of: Modern office equipment, 10-key and procedures Technology and various software programs including Symitar, Synergy, Microsoft Word, Excel, and Teams Credit Union processes, policies and procedures across multiple departments Ability to: Carry out Credit Union mission, philosophies, values and practices Solve practical problems and deal with variables in situations Write routine reports and correspondence Organize and prioritize in order to meet deadlines Read and interpret a variety of instructions and requests furnished in written, oral, or other type forms Self direct with the initiative and drive necessary to activate a project from conception through completion Speak with confidence and clarity Adapt professional style to the needs of co-workers and members Interpret regulation data, compare to internal policies and procedures and make a determination regarding company compliance Provide accurate services Maintain confidentiality and professionalism Skill in: Strong verbal and written communication Interpersonal and human relations Paying close attention to detail Making effective and timely decisions QUALIFICATIONS Critical Development Experiences: Pursue opportunities for professional growth and development through training, education and self-study, w…

View the full posting and apply