Budtender

Position Overview The Budtender is the face of the dispensary, responsible for educating customers, providing personalized recommendations, and ensuring a smooth retail experience. This role requires in depth cannabis product knowledge, compliance awareness, and strong customer service skills. The ideal candidate is passionate about cannabis, eager to help others, and comfortable working in a fast-paced environment. Key Responsibilities Customer Service & Sales Greet and engage customers in a friendly, professional manner. Assist customers in selecting cannabis products based on their needs, preferences, and experience level. Educate customers on cannabis strains, terpenes, cannabinoids, product types, dosage, and consumption methods. Ensure accurate order fulfillment and explain product details at checkout. Promote upselling and cross-selling opportunities while maintaining compliance. Address customer questions, concerns, and complaints in a professional and solution oriented manner. Compliance & Regulations Verify customer IDs and ensure age and purchase limit compliance under New York State cannabis laws. Follow seed-to-sale tracking protocols (NY-mandated system) for inventory accuracy. Adhere to all health, safety, and regulatory guidelines, including proper packaging and labeling requirements. Maintain up-to-date knowledge of New York State cannabis laws and dispensary policies. Ensure all marketing and promotional activities comply with state advertising regulations. Inventory & Product Knowledge Maintain a deep understanding of cannabis products, including their effects, potency, and legal requirements. Stay informed about new products, promotions, and industry trends. Assist with restocking, labeling, and inventory control to ensure product availability. Report any product discrepancies, damage, or shortages to management. Cash Handling & POS Operations Operate the point-of-sale (POS) system for transactions, ensuring accurate pricing and tax calculations. Handle cash and electronic payments, ensuring proper accounting and security procedures. Assist in cash drawer reconciliation at the beginning and end of each shift. Store Maintenance & Teamwork Maintain a clean, organized, and professional dispensary environment. Assist with display setup, promotional signage, and merchandising. Support dispensary supervisors and management with operational duties as needed. Work as part of a team to create a positive and inclusive work environment. Qualifications & Requirements 1+ year of retail, hospitality, or customer service experience (cannabis experience preferred). Strong customer service and communication skills. Knowledge of cannabis products, strains, and effects. (training provided). Ability to work in a fast-paced environment while maintaining attention to detail. Experience with POS systems and cash handling. Must be 21+ years old and pass a New York State background check in compliance with cannabis regulations. Ability to stand for long periods and lift up to 50 lbs. Preferred Qualifications Knowledge of New York State cannabis laws and compliance requirements. Previous experience in a licensed cannabis dispensary. Previous experience in retail sales, hospitality, or customer service, preferably in a high-volume environment. Experience with point-of-sale (POS) systems, cash handling, and retail inventory management. Strong upselling and cross-selling skills to enhance the customer experience. Ability to work effectively in a team-oriented retail setting. Familiarity with handling age-restricted products (alcohol, tobacco, or regulated items preferred). Benefits & Perks Competitive hourly wage + tips Paid time off (PTO) and holiday pay Ongoing training and career growth opportunities A chance to be part of New York’s growing legal cannabis industry Pay: From $20.00 per hour Benefits: Flexible schedule Paid time off Application Question(s): What interests you most about working as a budtender at our dispensary?…

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