Branch Sales and Operations Manager

Branch Sales and Operations Manager Montreal Distribution Centre Location: Saint Eustache, Quebec Reports To: Vice President Founded in 1959, Alliance Mercantile Inc., is a large multinational manufacturer of waterproof outerwear, hi visibility safety garments, industrial safety footwear, FR clothing, work gloves, and consumer packaged goods serving the industrial, retail, ad specialty markets, as well as drug, grocery and mass retailers. Position Summary The Branch Sales and Operations Manager is responsible for the overall leadership, sales and performance of the Saint-Eustache distribution centre. This role oversees all aspects of warehouse operations, inventory management, customer service, administration, transportation, health and safety, and business development. The Branch Sales and Operations Manager is accountable for driving operational excellence, employee engagement, customer satisfaction, and revenue growth. The successful candidate will manage the daily operation of the facility while also developing key customer relationships, identifying business growth opportunities, and increasing sales within existing and new accounts. This is a hands-on leadership position requiring an active presence throughout the facility and in the marketplace. The Branch Sales and Operations Manager is expected to lead by example, support employees during busy periods, and work alongside the team when operational demands require additional assistance. Key Responsibilities Operations Leadership Provide overall leadership and direction for the Saint Eustache distribution centre. Manage all day-to-day operations including receiving, warehousing, inventory control, order fulfillment, shipping, customer service, and administration. Ensure operational efficiency, productivity, accuracy, and customer satisfaction. Develop and implement operational procedures and continuous improvement initiatives. Monitor operational performance metrics and take corrective action where necessary. Coordinate transportation and logistics activities to ensure timely delivery of customer orders. Maintain a clean, organized, secure, and efficient facility. Ensure compliance with company policies, procedures, and operational standards. Drive a culture of accountability, teamwork, customer service, and continuous improvement. Warehouse & Inventory Management Oversee all warehouse activities including receiving, storage, inventory control, order picking, packing, and shipping. Ensure inventory accuracy through cycle counts, physical inventories, and inventory audits. Investigate and resolve inventory discrepancies and operational variances. Optimize warehouse layout, storage utilization, workflow, and productivity. Ensure products are properly stored, handled, and protected. Monitor inventory levels and work closely with purchasing and supply chain personnel to maintain service levels. Ensure customer orders are fulfilled accurately and shipped on time. Manage warehouse equipment and facility maintenance requirements. Sales, Business Development & Key Account Management Increase revenue, profitability, and market share throughout assigned territory. Establish and maintain strong relationships with major accounts, strategic customers, distributors, and key decision makers. Identify opportunities to increase sales within existing accounts through cross-selling, upselling, and expanded product offerings. Conduct regular customer visits, business reviews, and relationship-building activities. Develop account growth plans and sales strategies for major customers. Collaborate with outside sales representatives and senior management to achieve sales and profitability objectives. Identify and pursue new business opportunities within the territory. Monitor customer purchasing patterns and proactively identify sales opportunities. Support contract negotiations, pricing discussions, and customer retention initiatives. Participate in customer presentations, industry events, tra…

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