Branch Manager - HQ

About Pearl® For over 28 years, Pearl® has been a trusted name in the Canadian kitchen and bath industry. With fully staffed distribution centres and showrooms in Greater Vancouver, Calgary, and Kingston, we partner with builders, designers, and homeowners to supply thoughtfully designed products that balance function, durability, and timeless style. At Pearl®, our ultimate purpose is to create spaces that encourage genuine human connection. That belief goes beyond the products we sell; it defines how we operate. We build our team on integrity, collaboration, and being fully present for the people we serve. We value long term relationships with our 1800 trusted partners just as much as we value a supportive, authentic culture internally. If you are a leader who thrives on building strong connections, empowering a team, and driving exceptional experiences, we would love to meet you. Position Overview The Branch Manager, HQ is responsible for the overall success of Pearl® Canada's headquarters branch, including team leadership, daily operations, customer experience, warehouse management, sales growth, and profitability. This is a hands-on leadership role that requires initiative, accountability, strong decision-making, and a proactive approach to both operations and business growth. The Branch Manager is expected to lead their team, identify opportunities, solve problems, and continuously look for ways to improve branch performance. Reporting to the Operations Manager, this position works closely with Sales Management, Project Sales, and other departments to strengthen customer relationships, support new business opportunities, and deliver the Pearl® experience. As the leader of our headquarters location, the Branch Manager plays an important role in building a positive, accountable team culture while contributing to Pearl®'s continued growth across Canada. Responsibilities 1. Leadership & Team Development Lead, coach, and support HQ branch employees, creating a positive, productive, and accountable team environment. Conduct regular one-on-ones, performance reviews, and employee development discussions. Set clear expectations, monitor performance, and provide ongoing feedback and guidance. Encourage employees to take initiative, solve problems, and contribute ideas for improvement. Oversee staff scheduling, training, and workforce planning to ensure branch needs are met. Work with Human Resources on employee-related matters, including performance concerns and development opportunities. Lead by example, promoting teamwork, professionalism, and Pearl®'s people-first culture. Build a team that takes pride in customer experience, operational excellence, and contributing to company growth. 2. Branch Operations & Performance Take ownership of the overall daily operations, efficiency, and performance of the HQ branch. Monitor branch expenses, budgets, financial performance, and key performance indicators. Identify operational challenges and proactively implement improvements. Make informed decisions within the scope of the role, escalating matters when appropriate. Ensure company policies, procedures, and operational standards are consistently followed. Maintain a clean, organized, safe, and welcoming branch environment. Act as the main point of contact for HQ branch-related operational decisions and concerns. Provide regular updates to the Operations Manager on branch performance, challenges, and opportunities. Collaborate with other departments to ensure HQ operations align with company goals. Oversee branch maintenance, security, equipment, and general facility needs. 3. Customer Experience & Relationships Ensure customers receive prompt, knowledgeable, and professional service across all areas of the branch. Lead by example in delivering Pearl®'s customer-first approach. Build and maintain strong relationships with customers, contractors, dealers, and vendors. Resolve escalated customer concerns and …

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