Branch Manager, Domestic Freight Brokerage, Road US
DSVDSV – Global Transport and Logistics
At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to
...
150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visitdsv.comand follow us onLinkedInandFacebook.
Location
Division: Road US
Job Posting Title: Branch Manager, Freight Brokerage
Time Type: Full Time
Summary
Ready to take the next step in your freight brokerage leadership career?
DSV is looking for a Branch Manager, Freight Brokerage to lead the operational and commercial performance of an assigned DSV Road branch. This role is a great fit for someone who knows domestic freight brokerage, has experience leading and developing people, and enjoys balancing team leadership with customer relationships, business growth, and operational performance.
You’ll lead an experienced branch team while staying closely connected to the day-to-day brokerage business, including customers, carriers, pricing, capacity, and market opportunities. You’ll help drive branch financial performance, develop existing and new customer relationships, support profitable growth, and create an environment where employees have clear expectations, accountability, support, and opportunities to develop.
Success in this role requires someone who is approachable, commercially minded, and comfortable building relationships across employees, customers, carriers, and business partners. You’ll bring together your brokerage knowledge and people leadership experience to help strengthen service, operational performance, customer growth, and overall branch results.
If you know the brokerage business, enjoy developing people and building relationships, and are ready to combine people leadership, customer growth, and operational performance, this is an opportunity to continue growing your career with the world’s largest freight forwarding and logistics company.
Start Here. Go Anywhere.
Duties & Responsibilities
• Lead and support branch operations to achieve financial, operational, service, and growth objectives.
• Provide day-to-day leadership, direction, coaching, and support to branch employees while fostering accountability, collaboration, and employee development.
• Build strong relationships with employees and create an approachable leadership environment that encourages communication, problem-solving, and teamwork.
• Own branch Profit & Loss (P&L) performance, including revenue growth, gross margin, expense management, and overall profitability.
• Identify and pursue opportunities to grow the branch through new business development, expansion of existing customer relationships, and increased market presence.
• Maintain an active, customer-facing presence and develop strong relationships with current and prospective customers.
• Partner with customers, carriers, and internal stakeholders to develop domestic transportation solutions that meet customer requirements and business objectives.
• Apply knowledge of domestic freight brokerage, carrier markets, capacity, pricing, and customer needs to support effective business decisions.
• Establish clear performance expectations, monitor results, provide feedback, and address performance concerns when necessary.
• Analyze operational and financial metrics to identify trends, improve productivity, enhance service, and support profitable growth.
• Support employee development through regular communication, coaching, feedback, and identification of growth opportunities.
• Partner with regional and corporate leadership on branch objectives, bus