BPS Practioner - Travel & Transportation, Retail, Hospitality & Food Supplier
WiproJob Title: BPS Practioner - Travel & Transportation, Retail, Hospitality & Food Supplier City: San Francisco, Austin, Chicago State/Province: California, Illinois, Texas Posting Start Date: 11/2/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Wipro Technologies-USA is seeking a dynamic and experienced Client Expansion Executive within our BPS/BPO segment, specifically targeting the Travel & Transportation: Airline operations (reservations, loyalty programs, customer service, cargo). Or, other travel / Logistics / Supply Chain client experience. Retail: Omnichannel retail operations, merchandising, supply chain, and store operations sectors. This pivotal role presents a unique opportunity for the right candidate to engage with global teams and leverage their extensive knowledge and experience in the BPO industry, ideally exceeding 15 years. As a Client Expansion Executive, you will play a crucial role in fostering collaboration and cultivating enduring partnerships with various client teams. Your deep understanding of emerging trends and innovations within the BPO sector will be instrumental as we strive to not only meet but exceed client expectations and drive meaningful success across our operations. LOCATION: Central or East Coast Seeking domain-focused practitioners who bring hands-on expertise in operations and solutioning within their respective industries. This role is critical to bringing deep domain knowledge, solution expertise to Client conversations. Act as a BPO subject matter expert for client engagements in Travel, Retail, and/or Hospitality sectors. Multiple sectors an added advantage. Partner with BPS delivery and presales teams to design innovative solutions aligned to client needs. Support pursuit and deal shaping with domain insights and operational best practices. Engage in process optimization and transformation initiatives leveraging industry benchmarks. ͏ Key Responsibilities: We are seeking domain-focused practitioners who bring hands-on expertise in operations and solutioning within their respective industries. This role is critical to driving transformation, improving process efficiency, and enabling growth through deep domain knowledge. Act as a BPO subject matter expert for client engagements in Travel & Transportation: Airline operations (reservations, loyalty programs, customer service, cargo). Or, other travel / Logistics / Supply Chain client experience. Retail: Omnichannel retail operations, merchandising, supply chain, and store operations. Partner with BPS delivery and presales teams to design innovative solutions aligned to client needs. Support pursuit and deal shaping with domain insights and operational best practices. Engage in process optimization and transformation initiatives leveraging industry benchmarks. Actively engage and collaborate with diverse client teams to nurture strategic relationships that facilitate growth opportunities and enhance account performance. Work hand-in-hand with the delivery organization, ensuring they are equipped and motivated to achieve client success while proactively identifying and addressing any challenges that arise. Assist the delivery team in comprehending client requirements, ensuring that communication and reporting are effectively executed back to client teams. Establish and maintain a robust pipeline of new business opportunities through strat…