Box Office Manager

Grand Prix Plaza, home of the Formula 1 Heineken Las Vegas Grand Prix, is a world-class entertainment and event destination spanning approximately 39 acres in the heart of the Las Vegas Grand Prix circuit. The 300,000-square-foot facility features immersive Formula 1 attractions, premium hospitality experiences, event and meeting venues, retail, food and beverage offerings, and year-round activations that attract guests from across the globe. The Box Office Manager is responsible for the safe, efficient, and guest-focused operation of the Grand Prix Plaza Box Office. This position oversees ticketing operations, revenue generation, staffing, training, financial accountability, and guest service while ensuring operational excellence and achievement of departmental goals. Reporting to the Director of Guest Experience, this role works in close partnership with the Guest Experience Managers and Supervisors to ensure an efficient, accurate, and guest-focused arrival and ticketing experience. The Box Office Manager will serve as the operational subject matter expert for Ventrata ticketing and Adyen payment processing within Guest Experience. The Box Office Manager leads a high-performing sales and service team that does more than process transactions. This position is responsible for creating a culture focused on educating guests about Grand Prix Plaza's attractions, experiences, events, and offerings while driving attendance, revenue growth, guest satisfaction, and operational efficiency. RESPONSIBILITIES: Lead the daily operation of the Box Office, ensuring exceptional guest service, efficient transaction processing, and achievement of departmental goals. Train, coach, schedule, and develop Box Office Supervisors and Agents while fostering a culture of accountability, engagement, and continuous improvement. Establish and monitor key performance indicators (KPIs), including ticket sales, upsell conversion rates, per-cap spending, guest satisfaction, transaction accuracy, and labor productivity. Drive revenue growth by ensuring team members actively educate guests on Grand Prix Plaza attractions, experiences, packages, promotions, and special events. Maintain expertise in ticketing systems, pricing structures, inventory management, promotions, and operational procedures. Personally assist with escalated guest situations involving ticket purchases, reservations, refunds, rebooking, accessibility needs, promotional offers, or attraction availability. Monitor guest feedback and service trends, implementing strategies to enhance the guest experience and resolve concerns effectively. Collaborate with Operations, Marketing, Sales, and Attractions teams to support attendance goals, promotions, events, and business initiatives. Ensure compliance with company policies, safety standards, operating procedures, and all applicable regulations. Analyze department performance and prepare reports, recommendations, and action plans to improve operational efficiency, guest satisfaction, and revenue results. QUALIFICATIONS: Bachelor's degree in Business, Hospitality, Tourism, Operations, Entertainment Management, or a related field preferred. 3+ years of leadership experience in ticketing, admissions, attractions, entertainment, hospitality, retail, sales, or a related guest-facing environment. Proven experience leading teams and achieving sales, revenue, service, and operational performance goals. Strong understanding of point-of-sale systems and revenue accountability. Demonstrated ability to coach employees on sales techniques, guest engagement, and product knowledge. Strong troubleshooting, problem-solving, organizational, and decision-making skills with the ability to adapt to changing operational needs. Excellent leadership, communication, and interpersonal skills, with the ability to build relationships and effectively lead teams in a fast-paced environment. The ideal candidate brings experience from both ticketed attractions and live entertainm…

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